abc ivf London Reviews Summary

Service Quality and Staff

Pros:

• "They are extremely focused, knowledgeable, friendly and very correct."
• "Their communication was very good, all the staff were very warm, welcoming and professional."
• "I found ABC very professional and friendly from start to finish."
• "The ABC team were a delight to work with and made the whole experience very straightforward and pleasant."
• "From start to finish our ABC IVF journey was a breeze!"
• "We now have a beautiful healthy baby and can’t thank ABC enough."
• "The staff were always very helpful and understanding."

Cons:

• "I had the worst experience with abcIVF."
• "Horrible experience, horrible customer service."
• "I was not seen until 3:15, despite me mentioning to reception on multiple times that I needed to get back to work."
• "I then receive an email stating the appointment has changed to 11am, without so much as consulting me."
• "Today, on the day of the re-arranged consultation, Friday 11am, no one joined the zoom call."

Treatment and Results

Pros:

• "After a multiple unsuccessful attempts in 3 different clinics around London and Kent we had amazing results at ABC on the first attempt."
• "The treatment plan was always clear and options were always well explained."
• "Felt supported throughout the whole journey."
• "Our first attempt was unsuccessful unfortunately but they were very personable and supportive throughout that experience."

Cons:

• "Even though I met their strict criteria and started treatment, I wasn't responding to the very low dose they were giving me."
• "They couldn't increase my dose because their protocols only allow a small dose."
• "We tried again and were successful and now we are very fortunate to have a little girl."

Communication and Responsiveness

Pros:

• "They always answered all of our questions and I never felt rushed."
• "They were very compassionate and always read notes before my appointments which made conversations a lot easier."
• "They always answered our questions and explained each step we were taking."

Cons:

• "Communication was very difficult at times, often leaving multiple voicemails or emails with no reply."
• "They had promised a call with when and what dosage to take, no call came."
• "I must chase them for answers most of the time when I request information about the process or when I need clarification regarding my medication."