Address: St Albans Rd, St Albans, AL3 7AD, United Kingdom
Phone: +441582792359
Rating: 4.1
based on 127 reviews.
Cleanliness
Pros:
"These guys here know how to social distance they sanitise everything after it’s used. The toilets are nice and clean."
"Nice pub with lots of outside space with tables to sit."
Cons:
"Went to the loo only to find the gents out of order and had to use the disabled which were disgusting."
"cuttelry was not clean ..table felt sticky"
"Where we sat there was an awful smell of the toilets or drains."
"Toilets were filthy"
"no toilet rolls in any of the two toilets"
"This place has gone to the pits its durty,cold and the bar staff/manager has attitude"
"none of the previous eaters plates had been removed, not good"
Service
Pros:
"We had an enjoyable meal with good service and a warm welcome."
"Was greeted by the manager Daisy who sat us even thou we wasn't booked."
"The staff are friendly and welcoming."
"The service excellent."
"The manager whom I believe was called Hugh and our waitress Lucy were fantastic."
"Good service between two members of staff."
"Service was amazing. We had steak and was cooked perfectly."
Cons:
"Arrived at 6pm on a Friday night to find the pub almost empty."
"The main meals were so over cooked the veg was unedabl the meat was hardly any better not for just one meal but for all four."
"Indifferent service"
"Service very poor. Member of staff talking to others while a gentleman was waiting to order for about 15 minutes."
"Waited ages had to ask for our drinks."
"Staff too busy talking at the bar to offer table service drinks."
"Poor, half order did not arrive, tea was stewed and only warm, and toilets had no toilet paper and one of the doors to the cubicle wld not close as it was hitting toilet roll dispenser."
Food Quality
Pros:
"Sunday Lunch is a particular favourite and hits the spot."
"the food was really good at reasonable prices"
"food was outstanding"
"Food was brilliant with great live entertainment."
"the butter fried chicken was a highlight"
"The food was tasty and hot and good range of options on the menu."
"Had the mixed grill which was delicious."
Cons:
"I was disappointed by the Sunday lunch"
"Food was very poor when it came to a Sunday roast."
"Just had a meal tonight - steak was extremely chewy and tasteless."
"The meats were very dry and the burger was comparable to the home microwave versions. Steaks were also over cooked even though they were requested medium rare."
"Pudding was by far one of the worst we've ever had. Children's pudding came out (these were fine, basic ice-cream dish) adults Eaton mess came out in the same dish as the children's but with less in. Costing double the price."
"I ordered the beetroot burger. It was a glutinous mass like elastic."
"The burger itself was average considering you pay a premium for wagu beef"
Atmosphere
Pros:
"Was a bit quiet for mid week, but it's homely and comfortable."
"Atmosphere was perfect for me as it was quiet and low key."
"There was a nice relaxed atmosphere."
"Lovely little pub just off the roundabout by the MOT centre. Lovely atmosphere!"
"This is a lovely tradition restaurant style pub, classy and full of charm."
"This lovely old pub has generous parking and an old coach house atmosphere"
"The food was nice and great value for money."
Cons:
"unsavoury characters hanging around the entrance and car park"
"Shocking...... went in at 4pm today walked out at 7pm with no dessert...... the poor staff were run ragged."
"A real shock the service was awful. Waiter gave us an open bottle of wine that tasted like it was open for A few weeks (had even turned brown in colour)... In the end there was four of us all had 3 course meal and a bottle of wine and a few soft drinks and came in at £175"
"Very quiet, no atmosphere."
"The sign on the door should have told us what the meal would be like, chef required."
"everyone we spoke to seemed so rude, not even a sorry was offered"
"6 pound a beer not great savice"
Value for Money
Pros:
"Amazing value for money for the area."
"the food was really good at reasonable prices"
"very good value for money"
"Food is excellent and good value for money"
"The food was nice and great value for money."
"Very reasonably priced too."
"Food is very reasonable too. (Price wise)."
Cons:
"food was poor and not value for money"
"The price of lager at £5.95 a pint also left a sour taste in my mouth."
"Cost of coke was £3.20, which seems expensive."
"6 pound a beer not great savice"
"Think the dessert prices are a little high."
"I was still charged £16.99 for one meal of roast turkey, and to say the portion size doesn't match the price tag is an understatement."
"Food was tasty but Mac and Cheese portion was tiny (really tiny)."
Management and Staff
Pros:
"The Manageress and staff make you feel very welcome and always do their best to squeeze me in."
"Amazed at our honest friendly service."
"Many Thanks to Calum for fitting us in this afternoon and the wonderful service from our waitress Sandra."
"Staff were very friendly & helpful from start to finish."
"Staff very pleasant and helpful."
"Staff were extremely friendly and couldn't do enough for us. Service was quick and food was amazing, will definitely be returning and recommending to friends."
"Staff are welcoming"
Cons:
"Clearly the company isn’t funding the staff needed but all that aside."
"Staff too busy talking at the bar to offer table service drinks."
"3.5 great good and lovely staff but woefully understaffed. Had to chase after staff to order drinks, to ask for dessert menu, then to order desserts and then to get the bill - really spoilt the experience."
"Been a few times over the years and loved it. It must of changed hands, food it badly cooked small and bad quality. service can only be described a perfunctory. We went for a birthday treat and I wish I had walked out"
"Service and little slow"
"Service was ok, not the speediest."
"Only reason not 5 stars given is due to a lack of service, too few staff to give sufficient attention to the number of diners."