Formula One Autocentres - Farnborough Reviews Summary

Customer Service

Pros:

• "Desk manager seemed very efficient compared to some other establishments in the locality."
• "Fantastic staff. Very helpful, friendly and speedy."
• "Thank You Mark and Jason for my 2 front tyre change."
• "Sean and the team really are the most friendly, supportive and professional guys you'll have the pleasure of meeting."
• "The staff are top notch. The workshop is spotless, the workmanship is what you would expect."
• "Staff were helpful and knew what they were talking about."
• "Very good service booked online had same day fitting of new tyre within hours."

Cons:

• "They take ages to do a job, was waiting here for an hour just to get a tyre change."
• "Never ever gonna use this service center again located in Farnborough."
• "An awful customer service and poor experience."
• "The worst garage ever, £280 quoted to change the oil and filter."
• "First time writing a review I will never go to this place again! It does not even deserve a star."
• "Guy at the reception was rude, unfriendly and unprofessional."
• "I found Zack to be. Completely lacking in customer service skills, very rude and not bothered."

Efficiency and Reliability

Pros:

• "An honest and heart felt thank you for making my birthday a little more pleasant and getting me mobile to see my sick mum."
• "I have had 2 MOTs and a service completed here and I have always felt they have done a great job and when any work was needed it was priced fairly."
• "Turned out I didn't need a new tyre and they fixed my tyre free of charge."
• "4 new tyres fitted quick easy and reasonably priced."
• "Brilliant service quick and precise."
• "Popped in yesterday as have trouble with brakes, bonus was that checking the issue was free of charge!!"
• "Always great service from A1AUTOCENTRES."

Cons:

• "Sorry but I won't be going here again. First my tyre would be available for collection on Friday. The tyre came in, but they hadn't fitted it."
• "I had an appointment for 10:30am and they didn't even start changing my tyre, until 11:00am."
• "The bloke he spoke to said not his problem to his face."
• "Very disappointed, ordered two tyres and was advised that they would be in the following day but if there was a problem would be called."
• "Had an appointment which when arrived 15 minutes early they were already running 45 minutes behind plus the job was going to take at least an hour and a half to do so decided not to wait but walked home."
• "First time I visited in January my car was left there from 8:30 in the morning, went to pick it up at 17:30 and apparently they hadn't had time to do the service but never called to tell me."
• "BE WARNED!!!! Quoted me nearly £1100 to get my car through the MOT."

Booking and Appointments

Pros:

• "Arrived early 08.40 for 2 replacement front tyres and an MOT all booked and paid for online."
• "Had four new tyres booked all online. Got there 45 minutes early and dropped car off and told staff that I would like the car back by 11.30am, got a call 40 minutes early and great job done, great staff. 10/10."
• "Booked on line on a Sunday for a Monday MOT. Arrived for the booking to be told that no MOT are completed on Mondays."
• "I have been using this branch of F1Autocentres for MOT testing and occasional servicing for years now."
• "MOT and service carried out Efficiently and I was kept informed of progress."
• "Went to F1 because they offered the best online price for the tyres I wanted, but was then very pleased with the service I received at the Hawley Lane Farnborough branch."
• "An excellent experience. Ordered online, paid for new tyres and scheduled a fitting for the following week."

Cons:

• "This week I booked a simple tyre fitting through third party website and arrived only to find I had not been booked in despite confirming the appointment with the centre over the phone the previous week."
• "Booked a recharge of my air con and renew of brake fluid. Never got the phone answered after 25 calls gave up."
• "Do not trust these guys went in for two new tires had to go to another centre to have my tracking sorted out properly as they failed to do it twice correctly."
• "I have booked and paid through the Formula One Autocentres web site to change 2 tires on Friday 14/8/15 16.30. I arrived at 16.12 been told they where too busy to do the job and ask to come back another day as they where about to close."
• "Booked a class 7 mot online for a van, all the details came up (l2 h2) to turn up the following day to be told they can't test it because it's too big??"
• "Took my car in to change the air nozzle on one of my tyre. They changed it for me however air was still leaking and I went back few times to fix it but they wouldn't have a look at it and sent me back."
• "I booked an MOT on 12/05/2019 for an early Saturday appointment 25/05/2019. I paid On line. I turned up just before 8:15am some 15 minutes early. At 8:45am I was advised by one of the Technicians that the Depot would not open for another 45 minutes as the Manager was late."