Address: 81-87 Brighton Rd, Surbiton, KT6 5NF, United Kingdom
Phone: +442083909327
Rating: 4.5
based on 163 reviews.
Customer Service
Pros:
"Best experience ever at Kwik fit Walk-in couple of days ago and was welcomed by Chris."
"Excellent customer service. The guy on reception juggled phone calls, payments and customers coming in with speed, efficiency, knowledge and with a smile nothing too much trouble and on a Sunday."
"Very helpful team. I ordered the wrong tyre (rear instead of front) and they sourced the right tyre from another store and fitted it within about 30 mins."
"Can’t rate these guys highly enough. Called in on a Saturday morning at 9am for a puncture repair, booked in at 9.30 and the car was ready an hour later."
"Very pleased with the employees and their efforts."
"Your staff, Wayne and Chris, whom I dealt with were polite, pleasant, efficient and welcoming."
"Amazing Customer service, Wayne and his professional team of staff are fantastic, nothing is a bother to them."
Cons:
"Left in tears because of the way that I was spoken to."
"The receptionist was exceptionally rude and sarcastic with a reply of, well no it needs to be left an hour so there’s nothing I can do."
"They were not in the slightest bit interested, just thanked me and put the phone down."
"The Staff, The Iraqi guy who works in this branch he does lie right in customers face, so I would not trust this Kwik Fit branch at all."
"Dealt with Wayne who is very unprofessional and unhelpful, they pulled out work on the car which did not need doing."
"Avoid at all costs as rip-off merchants."
"Avoid at all costs! Typical dodgy garage trying to come up with ridiculous reasons to fail you on MOT and charge you a fortune to fix the issue."
Pricing and Value
Pros:
"Thoroughly recommended as they are professional, honest & fairly priced."
"Missed first appointment by mistake-my error but the centre let me rebook at no extra cost."
"Very good price for the new tyres and good communication."
"£27 for MOT. No attempts to upsell or charge more."
"Had a slow puncture, and was delighted with the prompt attention which found there was a rough patch on the wheel rim - quickly seen to, and no charge! Great guys - thank you."
"Efficient friendly service and very good value if you choose a less desirable time for your MOT."
"Had my tyres changed today, and my brakes and MOT a few months back. Flexible with the price to beat the manufacturer's price, brilliant customer service."
Cons:
"The quote seemed very high but decided to have the essential work done as car was up on ramp."
"Having got home and checking the price of this work, within seconds, Halfords Autocentre quoted for exactly the same job with the same tyre to be fitted and the old one disposed of £36 cheaper."
"No complaints about Kwik Fit Surbiton branch, but annoyed that when I booked online where all the prices are displayed, and I applied the 15% discount code (GM2526), I was invoiced for £8.10 more than I should have been."
"Went for a battery check, I expected that I would need a new one. Manager tried to charge me £242 for a battery that was listed on your website as £165."
"Went in to fix a puncture - however Kwik fit insisted they needed to replace the tyre. It took them 1 hour to decide this. Quote was £100 more than Halfords autocentre 1 mile down the road for the exact same tyre and service."
"It would be zero if the service had not been quick and helpful. I changed all four tires and was informed that needs alignment, 79£ paid for alignment. Drive away and noticed the van all rocking, totally insecure."
"Very disappointed. My car is 4 years old and have passed two other inspections days before my MOT in Kwik Fit, but NOOO for them my handbrake isn’t working within the requirements."
Efficiency and Timeliness
Pros:
"I was seen quickly and they were very polite."
"Turned up and the job was done much quicker than my usual place in Devon."
"Staff very friendly, Car was seen as soon as I arrived for appointment. Phone call came to confirm job and cost. Car ready on time. Altogether perfect."
"Speedy efficient MOT within the one hour window you promised."
"They immediately booked me in, fixed the problem, and checked the other tyres too - really efficient, professional, helpful service."
"Excellent service and value. I developed a slow puncture on Sunday afternoon and turned up at 8 30 on Monday."
"Fast and professional. They went the extra mile by repairing blocked light cleaning pipes during the MOT check and they did not charged me anything extra."