Formula One Autocentres - Coventry Reviews Summary

Customer Service

Pros:

• "Pleasantly surprised with the customer service I received by the new assistant manager at the front desk."
• "Great welcome. Great informal discussion around their work."
• "No pressure tactics just honest advice from James around the best tyres for my car."
• "Chris and the lads were polite all the way through this which made things easier."
• "Thank you to the staff yesterday for helping my daughter out who is a midwife, she had a puncture a needed a new tyre It was closing time on a Sunday but they waited until we got there so she could get home So a big thank you to the staff and manger for a excellent service 5 star."
• "The guy at the garage was very understanding and polite and tried to help as best he could."
• "Service second to none. Very professional and polite staff with good mannerism."

Cons:

• "Bad customer service, poor quality workmanship."
• "Communication here is awful and they have an issue with being honest."
• "Customer service is terrible."
• "Very disappointed that despite booking a specific time, I was kept waiting and the overall visit to get 2 new tyres took over 90 minutes."
• "Don't waste your time going in. I went in today for a new tyre but couldn't get served because the staff were too busy talking and didn't even ask me if they could help."
• "He was really arrogant and rude from the word go which really annoyed me as he was trying to tell me to come back and that it can't have been down to their fault that the car is now making noise."
• "Overall a poor service and bad management. I would not recommend formula one autocentre in Coventry."

Quality of Work

Pros:

• "Great work as always by the team at Formula 1 Coventry."
• "Just had the privilege of fitting Michelin Pilot Sport 4S 275/40r20 to my Cayenne Turbo S. These tyres are absolutely awesome I could feel the difference immediately the handling and ride was so much smoother and sharper."
• "Fantastic crew, took my car there and they did a better job than the dealers where I bought the car!"
• "Went to Formula - Coventry on Monday February 12th, after being advised by two separate mechanics l needed a front driver’s side tyre (told it was almost legal) Russel and his team checked the tyre and showed me that the tyre had at least another 5000 miles to use."
• "The guys at the Coventry branch are a credit to Formula One."
• "when i got back the guy who did my car was friendly and carried out the work to a high standard."
• "Staff were really friendly, offered a lot of advice, and were true to their word on what work they were going to do - even to the point of replacing some parts for free because they forgot to mention them in the quote."

Cons:

• "On inspection they cross threaded the shock absorber and failed to refit all the mounting parts."
• "Failed to fully secure all trim, loose screws and rivets found in the boot one crushed behind the seats when folded down and of course some lost altogether."
• "Gouged face finish of alloy and scored rim and gouged it using pry bar to remove the old tyre."
• "Avoid avoid avoid, damaged my partners car when it was in for an MOT and will not even answer the phone to support in getting it fixed."
• "Fitted the shocks using the old broken shock covers so they need removing and fitting again."
• "Car came out worse than when it went in."
• "Broke down on the M5 with a burnt out clutch, the AA towed me to this garage as it was the only one open on a Sunday close to where I live. They took two weeks to change the clutch, which wasn't done right."

Price and Honesty

Pros:

• "All this cost me ONLY £30."
• "Supplied and fitted two Avon tyres at a very competitive price."
• "Thank you for being so genuine this doesn’t happen often these days. I was chuffed to save myself £100 and I’ve told everyone to go there."
• "Very good offers on MOT testing, better then all others around sometimes."
• "Very satisfied with staff and facilities at the best price in town. What more could you ask for?"
• "Was told by another garage that i needed a new front tyre for my CLS and that the others were at 3mm, and found the cheapest prices here."
• "got a great deal on 4x goodyears f1's."

Cons:

• "Be very careful of this garage. I took it in for what I thought was a broken wheel bearing... they tried to sell me new suspension arms and a new ABS system for nearly £700."
• "So now in total I was looking at £593!!!!!"
• "Charged me double what other garages would have charged."
• "They told me car also needed nearly £400 of other work doing... There was nothing wrong with the car."
• "however be wary of the prices quoted for Services, as if you need a particular oil (which many cars do) they can surprise you with significant extra charges for the oil, even for basic engine types."
• "I was quoted £262.03 for this."
• "I was again quoted £331.20."