Kwik Fit - Orpington - High Street Reviews Summary

Customer Service

Pros:

• "You guys saved our bank holiday weekend away, so professional and helpful, thank you so much."
• "Can't thank the centre manager Bill more than enough for his kindness and willingness to go the extra mile to ensure nothing less than a first class service."
• "Staff were very helpful, as soon as I arrived one of your fitters came straight out to me and greeted me and checked my car."
• "The staff are friendly and phoned me to say my tires were in so I didn't need to wait for my booked slot."
• "The manager really kept his cool, and stayed professional."
• "The guys at Kwikfit gave us exceptional service."
• "The staff were all really friendly as well as being very helpful & professional."

Cons:

• "Not interested in customer spend!!!"
• "It's not a place to go if you're in a hurry."
• "I'm very unhappy, they made us very sad as a family."
• "Scam artists. Took my car in for an MOT and they said I need to replace my battery. My car is pretty much brand new."
• "Won’t use again 1hr 20 mins to MOT a 3yr old Mercedes recently serviced with no other car there???? tired bored staff standing around tired barely grunted at you."
• "Very poor service, vehicle was booked in two weeks prior to visit."
• "Absolutely useless, poorly trained staff, really unhelpful and waste of time."

Quality of Work

Pros:

• "This was carried out quickly and with full explanation of what was being done."
• "Honest assessment. I took in what I thought to be a slow puncture. They checked the tyre and valve and found no fault."
• "Service felt quick - they started as soon as I pulled in, did 4 tyres and the alignment in about an hour."
• "All parts came with a three year guarantee. I'm very happy with the work."
• "The MOT was only £27, so great value and the car passed with no problem."
• "Can’t recommend the guys at Kwik fit Orpington high street enough! Damien, Trey, and Arron went above and beyond to help me find the problem with my brakes, cheerful throughout with great customer service!"
• "The staff at this garage went above and beyond to ensure my car was safe to drive for me today."

Cons:

• "The service was not completed to an acceptable standard. The oil was topped up to 'min' level and the fuel filter was not fitted appropriately."
• "Rude fitter and had to negotiate hard to get a fair price."
• "You changed the wrong tyre which meant I had to spend another day bringing my car back in."
• "Car failed on a headlamp bulb, was told that the MOT guy had gone home so I had to then come back the next day."
• "Service has became very sluggish as my recent interim service took over 8hours to complete."
• "They want £26 to repair a puncture whereas other tyre places charge only £20, there is no need to charge the extra."
• "Total cowboys that prey on the women."

Value for Money

Pros:

• "Truly a great fun experience and they fitted a new tire and serviced another one at a very agreeable price."
• "The best service I have ever had and all they asked in return was a post on Google reviews."
• "Good and quick response with the service."
• "Excellent service from Bill and the team. I appreciate the knowledge, efficiency, reasonable prices and high quality of work."
• "Only waited 10 minutes."
• "The whole team is very friendly and professional and do not try to over charge you or exploit you."
• "Good price too, with no extra charge despite the difficulties in getting off the rusted parts."

Cons:

• "I did find it a bit overpriced."
• "I was told they don’t have access to online kwikfit prices."
• "Really bad service. I was charged double the price for a tyre replacement."
• "I will be honest though and say that the difference in price between dropping in and pre booking smacks of Ryanair type tactics."
• "Did not have a full range of tyres so had to buy more expensive one."
• "Should be done for false advertising as there is nothing Kwik about this place."
• "Still £10 more than I had paid Black Circle recently!"

Facilities and Convenience

Pros:

• "There was a drinks machine available and that was offered to me if required, all in a straightforward, customer-focused manner."
• "Well done Kwikfit, and would use again."
• "Only a 7 minute walk from the depot so I can drop off my car and walk back home."
• "From my phone call to my tyre being changed and back on the road within 30 mins."
• "The appointment time was convenient and the length of time to do the job was spot on."
• "I barely waited 15mins especially with how times are difficult."
• "The manager advised that they could do it today which I gladly accepted."

Cons:

• "It's not a place to go if you're in a hurry."
• "Don't bother. Van went in for service and oil leak. Verified as oil sender leaking at recent MOT. After waiting half a day, on calling as to progress, was told can't do service as sump and oil filter was leaking."
• "AVOID THIS PLACE!!!!! Kwik fit Orpington cancelled my MOT on the day as the MOT fitter was leaving early."
• "I went a week later as they said, but the day I went, they called me an hour later and said they couldn't do it today, they were too busy."
• "I made an appointment at the other branch on sevenoks rood y road, they made the appointment in a week."
• "Uncomfortable waiting room cheap vending machine coffee."
• "I do think Kwik Fit need to upgrade their waiting areas a bit though as it might put some customers off."