KFC Hull - The Mount Retail Park Reviews Summary

Service Speed

Pros:

• "As soon as I walked in I could feel the warm welcome energy of the staff the food was amazing and everything was super fast."
• "Very fast service and food was banging."
• "we did the drive through, very efficient and quick the food was delish, plenty of it not greasy for fried food."
• "All facilities were clean and tidy, quick and fast service."
• "The food was quick, and cheap but amazing for the price I paid."
• "Dined in the restaurant. Customer service was on point, very professional."
• "The staff are always very friendly Tina is a lovely lady in the Restaurant as is Cath the tables are always clean when I visit."

Cons:

• "The service was very slow."
• "Waited over twenty mins for a bucket of chicken."
• "Staff are as slow as hell, will stand doing nothing bar serving."
• "Had to wait quite a while because every other order seemed to be an Uber eats order."
• "Terrible customer service on Sunday 4th October night."
• "Staff were a wast of space."
• "Literally stood here 20 minutes and still stood here waiting to be served."

Food Quality

Pros:

• "The past 3 visits have really been good. They seem to have completely changed how they prepare the food and it's so much nicer now."
• "Food very nice and good size pieces of chicken."
• "Food is fantastic. Very clean and working very well for hygiene in regards to covid."
• "The food itself is usually hot and tasty."
• "The chicken at this branch is much better than others locally though... Very nicely done."
• "The food is always hot and tasty and they never forget utensils / sauces like most other KFC drive thrus."
• "But food good, order correct, and friendly staff."

Cons:

• "Dry chicken with no flavour, chips also dry."
• "KFC Double Down was absolutely ridiculously small and lacking KFC coating."
• "The fries were vile although the chicken was nice."
• "Chicken and fries we tasteless but the coffee was okay."
• "The whole meal was cold. The chips looked like they had been cooked for days and reheated."
• "Chicken was dry and chewy, chips were soggy."
• "Chicken tasted soggy and uncooked, chips was also terrible and the beans was burnt."

Cleanliness

Pros:

• "The restaurant was very clean."
• "It's actually a fairly quiet restaurant with a sufficient space to not feel cramped next to somebody."
• "Lovely clean environment too."
• "Everywhere was super clean and felt very covid safe."
• "All facilities were clean and tidy, quick and fast service."

Cons:

• "The building was so cold I had to go get a hoody for my wife."
• "Was extremely dirty and even my 9 year old daughter commented on this."
• "The toilets were absolutely disgusting, urine covered 70% of the floor and the staff were horrendous."
• "Dirtiest, most scruffy kfc I've ever been to."
• "Floors dirty and tables covered in food."
• "Very dirty. Orders were wrong and people complaining about foreign objects in food."
• "Apart from the locked female toilet and water over the male toilet floor and litter on the main floor."

Customer Service

Pros:

• "Not always had a great experience at the mount pleasant KFC but today we had great customer service service from Kiera."
• "Great service by Kelvin today! Very friendly and helpful while taking our order."
• "Staff were very pleasant and even helped me take my order to my car."
• "The cashier is the most friendliest, welcoming person ever!!!"
• "If you want to go out with friends or date, no better place to take them if they like fast food and chicken."

Cons:

• "Easily the worst KFC I have ever been to, staff are, obnoxious, rude, volatile, argumentative, unhelpful and aggressive."
• "The customer service was shocking, staff are rude and obnoxious."
• "Absolutely terrible. Staff yelling at each other, I ordered a boneless banquet which came with no popcorn chicken, no side, no straw."
• "FIRST OF ALL IF I COULD PUT 0 STARS I DEFINITELY WOULD.... Absolutely f.ing disgusting!"
• "Customer service absolutely terrible, girl at the counter giving out orders while certain parts of the menu was missing, her attitude was well there's nothing I can do about it."
• "Went to the store and the big fat ugly tattooed manger refused to sort anything."
• "Management need to get a grip and sort them out."

Order Accuracy

Pros:

• "Used the drive through. Had to pull into a bay while they cooked some more chicken as it was quite busy."
• "But when I ordered through the app at and told them at the drive through they still tried to charge me for someone else's meal. Quickly sorted out though."
• "The staff are always very friendly Tina is a lovely lady in the Restaurant as is Cath the tables are always clean when I visit."

Cons:

• "No more KFC for this family, missing orders happens too often."
• "So orded a party bucket last week chicken burnt and no popcorn chicken so i ring up lady was lovely on the phone says dont worry we will replace all your order i said all wow thats great and she gave me a code so i go today to replace the order and no they will only replace the popcorn chicken and expect me to pat for the rest discusting will not be going again"
• "This is the second time my order has been messed up both times cookies forgotten."
• "The last two orders were wrong, with missing fries and gravy on both occasions."
• "Yet again the order is missing part of the order!"
• "DEFINITELY will not be returning to this particular KFC. Absolute shambles."
• "Driver robbed nearly £50 worth of food and I have hungry children."