The Vicarage Lane Surgery Reviews Summary

Availability of Appointments

Pros:

• "One staff member in particular, Paul, who book’s appointments truly goes above and beyond to help patients."
• "I have had such a positive experiences since I registered 7 months ago with all our appointments, great customer service."
• "On Saturday 18th October I visited the health centre at 08:00... I was in and out within 10 minutes and I am enormously grateful for the attention and very impressed by the high standard of service."
• "A lot of structural changes have gone on and the practice is finally coming out the other side. No waiting, caring doctor and good clean facilities."

Cons:

• "God, I've never seen a GP worse than this one, he never has appointments, our children die in the house and they don't want not to receive them!"
• "Very bad service- been here for a few years and I’ve had to constantly go to the emergency room due to their inability to pick up the phone or give out an appointment!!"
• "The whole appointment system in Newham Vicrage Clinic is just beyond criticism! First of all to make an appointment it's almost impossible."
• "I was with this surgery for 4 years but never had an appointment with my doctor."
• "People genuinely in need of a doctor are missing out because you're either too short staffed or too lazy to pick up your phone?!"
• "Waited an hour 30 mins to get through. They will ask you to phone by 8am if you need an urgent appointment... then they get back to you and say no appointments available."
• "Everyday call at 8am after 50 minutes waiting everyday there's no appointments."
• "You can never get an appointment over the phone, it rings and rings and no one ever picks up."
• "for starters, trying to book an appointment is very bad, you can never get through to the surgery the phone constantly rings out."
• "What on earth is going on. Trying to book an appointment via phone is impossible!!!"
• "Staff are not helpful at all, appointment booking system is complete disaster."
• "Takes weeks to get an appointment. Always running at least 45mins late."
• "Had to get a blood test done and I was informed the opening hours are between 7am and 11am. At 7:15am we are about 20 people stood outside still waiting to get in."

Staff Performance and Conduct

Pros:

• "Dr Wasiq is very good, very professional, he is patience, listened to my concerns."
• "Saranya is very caring, enthusiastic, patience also put patient as a priority, she always tries her best as patient request."
• "Reception staff very friendly and accommodating, especially Jake with Paul both of them went extra mile to help with my condition."
• "Thanks to wonderful Doctor Lina as well."
• "My dressing clinic nurse Femi is a fantastic nurse who has been so lovely and welcoming and caring."
• "Also like to thank bibi and Bharti the lovely receptionist who always welcomes me with a smile and very friendly such lovely girls 😀"
• "My experience of this surgery is that the staff are always extremely polite, patient and helpful."
• "polite staff at reception helpful how to book an appointment online has helped me."
• "All other staff demonstrated a positive attitude especially the lovely lady from covering the Transitional practice referrals."
• "I have always found everyone there to be helpful & polite."
• "I don't understand why such negative reviews. I went for blood tests, twice, and on peak times, the staff was very helpful."
• "The team of woman in the room were great. I was in and out really quick too. So the blood team. Spot on."

Cons:

• "The male blood test receptionist needs to fix his attitude."
• "The audiology receptionist never answers the phones."
• "Some of the audiologist are very arrogant too, want to rush your Appointment."
• "Front desk staff are very arrogant."
• "Staff needs proper training for customer service."
• "VERY POOR AND RUDE service while communicating on the phone and face to face with receptionists."
• "It’s very difficult to get any appointments when I call them."
• "The receptionist just lack of customer service training and seems like they don't care about anything."
• "Poor customer service from the outset while communicating on the phone and face to face with receptionist."
• "The receptionists are incredibly rude, you have to convince them to give you an appointment."
• "The receptionist covering Dr Samuel was very unhelpful throughout my first visit here."
• "Really wish I could give zero stars, avoid this surgery if you can the receptionist especially the females are rude and argumentative."
• "Truly awful. Opens at 8am for emergency appointments but waited in line for over 20mins."
• "The worst GP practice ever. They don't give you any appointment, you trying to call and they say book online."
• "one of the receptionists I met on my last visit, was very unprofessional, she lacks customer services."
• "This is the worst surgery in whole london."
• "Very disappointed at this clinic, they have very rude receptionist and always delayed for appointments."
• "They stuck the needle all over my arm and couldn’t find the vein for a blood test. The nurse was very rough and left my arm bruised."
• "People at the front desk just don't care. They talk to you like you are bothering them."
• "One receptionist was talking loudly about her personal problems and was ignoring patients standing in front of her."