Arnos Grove Medical Centre Reviews Summary

Professionalism and Staff Behavior

Pros:

• "Dr Joyce Fernandes is excellent...She listens, helps and is very clear and most importantly she did not rush through the appointment."
• "I am typically seen by Dr. Fernandes and Dr. Sneath. They are both professional, approachable and reliable."
• "Received excellent service today from the GP Dr Fernendes and also Fidan the assistant practice manager."
• "Naseer, the administrator at my local GP surgery, has redefined my perception of healthcare administration...exudes empathy, patience, and a commitment to patient well-being."

Cons:

• "They are totally useless! I’ve had a surgery over the weekend and from hospital I was told to go at the GP to replace the dressings every day!"
• "Very unprofessional staff(doctor & nurses)... the doctor didn’t wash his hands at all when touching my baby and me."
• "An Indian old sick, lazy GP, he himself needs treatment. Very pathetic and horrible staff."
• "The front desk, especially the young girl, don’t respond to calls and act like they are not happy working there."

Hygiene and Cleanliness

Pros:

• "She was very hygienic very friendly and relatable she is not scared to have a conversation with you!"

Cons:

• "The room was very dirty, the doctor didn’t wash his hands at all when touching my baby and me."

Appointments and Accessibility

Pros:

• "Saw Dr Fernandes regarding my child, very good timing, was seen early."
• "First time visiting surgery supporting a vulnerable woman.Dr.Thillainathan was compassionate, caring and professionally extremely professionally."
• "Great service from nurse, Sajia. She put me at ease when I was doing my blood tests."

Cons:

• "You cannot call the surgery anymore. Nearly impossible to get an emergency appointment."
• "This is the second time my appointments been booked as a face to face appointment instead of a telephone appointment."
• "In the past 4+ weeks I have gotten 4 appointments, for all of these appointments no GP ever called me."

Staff Competence and Knowledge

Pros:

• "Dr. Thillainathan had checked me a week before and asked me to go hospital for the required investigations...today, he saw the reports and asked me to have my blood test every after six months."
• "I have been a patient at Arnos Grove Medical Centre for a few years now and Dr Fernandes is a great doctor."

Cons:

• "I mention a sore throat with puss…he didn’t even look properly, and he said there is nothing."
• "Dr Fernandez is rude and unsympathetic, telling me my medical condition is caused by my weight constantly when said problem is not vaguely weight related."

Costs and Additional Charges

Pros:

Cons:

• "On top of them trying to charge me £65 to write a letter!! Honestly this surgery is a joke."

Patient Care and Experience

Pros:

• "I have been registered to this practise for 2 years and I have recently registered my newborn girl too. She was visited for her first time by Dr Fernandes who was great."
• "Top marks to the lovely Sajia - part time phlebotomist. Always accurate despite my awful veins."

Cons:

• "Very bad service, I went there due to my blood results from where else the nurse not even a Dr which I booked for my concerns, she refused to hear my issues."
• "This GP surgery is dangerous and borderline clinically negligent...failed to process my urgent cancer referral."
• "I wanna say huge thank you to all the personal...however they rang me to change it to earlier at 11 am...They said the receptionist have forgot to book me in."