Colliers Wood Surgery Reviews Summary

Response Time and Scheduling Appointments

Pros:

• "I received a text the next morning and Dr Husain was exceptional."
• "He offered a same day appointment which meant the world to us."
• "Brilliant new phone system means you can save your place in the queue."
• "My nurse’s appointment for routine checks was scheduled quickly, without me even asking."

Cons:

• "I have tried to make an appointment for two days on the phone."
• "I called at 3pm and waited for more than 30min on the line and when it was my turn they said that they didn’t have more appointments."
• "Trying to get an appointment is almost impossible."
• "It's impossible talking to a doctor, they don't visit you, they don't care."
• "The doctors are usually very polite and very nice, but it's physically impossible to talk to them."

Staff Behavior and Professionalism

Pros:

• "The doctors are absolutely brilliant and so are the reception staff who always go above and beyond to help me!"
• "Everyone from reception to nurse were just amazing."
• "Nurse Khristyne is clearly very good at what she does and was able to talk me through my procedure in a kind and reassuring manner."
• "The doctors and nurses at this practice couldn’t be better. Genuinely SO helpful and thorough."
• "Mrs. Christine was delightful, understanding, and explained everything to me patiently and with empathy."

Cons:

• "The receptionist was rude and not helpful in the slightest, she has a horrible attitude."
• "Worst service ever... Rude Attitude from receptionist."
• "The reception staff are the worst I’ve ever experienced, and I’ve lived in a substantial amount of different places."
• "The receptionists are rude, they hang up the phone more than once during an emergency without caring about what I was saying."
• "Miss Ahmed (the rudest receptionist) keeps hanging up the phone on people."

Quality of Medical Care

Pros:

• "Dr Husain was professional, empathetic, kind and was able to diagnose the issue and provided immediate relief for my dad."
• "The doctors are good especially Dr.Ahmed and Dr Hussein as they are very polite, professional and caring."
• "I have always experienced due care and attention to my medical needs."
• "I’ve had really good support from the Drs (mainly online)."
• "The amount of time you can save yourself by being able to do so much remotely is a game changer."

Cons:

• "It's the system that is broken."
• "Once that my 2 yo had a bad infection they gave me an antistaminic instead of antibiotic."
• "Really shocking service and actually negligent (when I was pregnant they didn't tell me a sample they had taken hadn't been used and I ended up taking antibiotics that I shouldn't have)."

Overall Experience and Satisfaction

Pros:

• "Thank you to Dr Husain and the Colliers Wood surgery team."
• "Thank you Colliers Wood surgery and the NHS."
• "True ambassadors & highly appreciated."
• "I would like to express my gratitude to the Doctors of Colliers Wood and our wonderful NHS."

Cons:

• "The worst GP! You don’t care about your patients at all!"
• "Surgery has gone down hill big time and the receptionists are to blame!!!"
• "Worst patient service ever, get rid of this surgery and their staff they are rude and useless."
• "How the CQC can rate this as good, despite publicly stated issues is a blight on them."
• "This is nothing more than a failure for the community."

Appointment Accessibility

Pros:

• "I can get a doctor's appointment that day which is absolutely incredible."
• "My GP Sadi Husain. is best and always give me time... I hardly visit him.... but he check my history and give me full time."

Cons:

• "There’s never any availability and they’re supposed to be open on Saturdays and they’re not."
• "No appointments for weeks."

Facility and Environment

Pros:

• "The building itself is really nice."

Cons:

• "The location is not the best and it doesn’t seem very clean."
• "Went in person and the environment was not welcoming at all."

Remote Consultations

Pros:

• "The e-consult system they have in place is a godsend, quick and efficient."
• "The doctors give great advice over the phone and they follow up with excellent in-person appointments when necessary."

Cons:

• "The e-consult system is not effective, as they end up asking you to come in anyway, wasting time."

Use of Technology

Pros:

• "Love the fact that you can book appointments online now."
• "The electronic prescription service is fast and very convenient."

Cons:

• "Website is always down."
• "The online system for getting repeat prescriptions never works for me."