London Doctors Clinic - Private GP Reviews Summary

Booking and Accessibility

Pros:

• "Great service. Went for a dermatological check done by a nurse. It was easy to book, very central location and great customer care."
• "Fantastic service so easy to book an appointment and to be seen so quick."
• "Life saver service that was so easy to book online for a Sunday morning appointment for my husband & I."
• "Very easy to book an appointment."
• "Really pleased to have found this service. I was able to get an appointment at short notice."
• "It's easy to make an appointment online and be seen within a few days."

Cons:

• "If you want to waste money to wait for 45 mn a doctor then book with hem."
• "It's confusing getting in the building when you have an early appointment."

Customer Service

Pros:

• "The staff was courteous and efficient."
• "The receptionist and the Dr were amazingly calm and caring."

Cons:

• "Simply the worst customer experience I’ve ever had."
• "Zero flexibility, very rude and unprofessional / unapologetic staff."
• "The receptionist was slightly late in getting back."
• "Their front desk and administration treat their patients like dogs."

Medical Care and Expertise

Pros:

• "The nurse explained every step and what she was going to do, I would definitely recommend for a routine mole check-up."
• "The GP who saw me was very thorough with a great bedside manner."
• "Dr Rodriguez-Guerrero was absolutely brilliant. She took the time to listen to me, gave good advice and was really kind, compassionate and constructive."
• "The doctor who saw me was friendly and professional and the test results were delivered very swiftly."
• "I am now on my journey to a full diagnosis and couldn't be happier."
• "The doctor was so nice and sympathetic, gave me antibiotics and listened to me."

Cons:

• "The young college never could saw the reason because I need an appointment."
• "The Dr. looked at my arm and said go for an immediate X-ray. She didn’t even have a proper look."
• "The advice given was very vague."
• "For such an expensive service you would expect more professionalism and care."

Pricing and Transparency

Pros:

• "No hesitation in recommending this clinic."
• "Much affordable than other places."

Cons:

• "The most expensive blood test in the UK."
• "It turned out that in addition I had to pay for an unwanted GP consultation."
• "Service was absolutely terrible, I have been overcharged 4 payments instead of 2."
• "The consultancy fee is not mentioned - so the £155 is actually £210."

Efficiency and Response

Pros:

• "Prescriptions written, chest x-ray arranged for that day."

Cons:

• "I tried to call to tell them I’d be a little late for my appointment and couldn’t get through to anyone and then was refused a refund."
• "They will reschedule anytime they want."

Reliability and Trust

Pros:

• "Dr Shatha Taha saw us both, and she instantly proved herself as a trustworthy, experienced & credible Doctor."

Cons:

• "The lab messed around with my sample and as a result I now cannot trust the accuracy of the result."

Overall Experience

Pros:

• "Went to the Newburgh office. Doctor was terrific."
• "Awesome clinic. I am now with LDC for 2 years, blood tests, quick results."
• "My in-clinic experience has been phenomenal."
• "I would definitely use this service again."
• "Highly recommend."

Cons:

• "Avoid at all cost."
• "I wouldn't recommend this clinic."
• "The company’s management should look into the staff’s attitude."
• "I will never use this clinic again."