The Upper Scale Reviews Summary

Quality of Seafood

Pros:

• "Their sashimi grade fish is excellent, fresh and reasonably priced."
• "The seafood were of great quality."
• "The quality of the seafood is AMAZING with very reasonable price."
• "fantastic fish, seafoods quality and the best service in the world!"
• "Very happy with the quality, delivery and customer service."
• "Absolutely fantastic sushi grade salmon, delivered straight to my doorstep."
• "The quality of the fish is excellent, at least what I know of fish."
• "The fish I ordered was amazing super fresh and super firm."

Cons:

• "Unfortunately, the tuna steak had seen better days. Greying and slightly smelly."

Packaging and Delivery

Pros:

• "Everything was super fresh, well packed and delivered in a temperature control van."
• "The second order came well packaged."
• "Everything is well packaged and labelled too which I love if freezing items."
• "Excellent service and really excellent quality fish in great packaging."
• "Ordered by midnight and it arrived the next day."

Cons:

• "The store used to have free delivery charge for spending over £20 but it has now introduced a flat price delivery fee."

Customer Service

Pros:

• "We do appreciate their reliable delivery, and good customer service."
• "Amanda reacted so quickly and provided fantastic customer service."
• "Very happy with the quality, delivery and customer service."
• "Thankyou for putting a flyer through my front door."

Cons:

• "I had to call the company because of the order I made. The selling guy's behavior was extremely bad."

Price and Value

Pros:

• "The quality of the seafood is AMAZING with very reasonable price."
• "The quality of the produce is spectacular. Everything is well packaged and labelled too which I love if freezing items."
• "I have been happy with the quality, delivery and customer service. They have to be the best value for money compared to other fishmongers out there."

Cons:

• "I couldn't afford to order seafood every month, but I will most definitely order as much as I can from now on."

Ordering Process

Pros:

• "The ordering process was very easy, brilliant prices, and very fresh!"
• "Making order online is very quick and so is the delivery."
• "Ordered by midnight and it arrived the next day."

Cons:

• No specific cons related to the ordering process were mentioned in the reviews.