Wholesale Tropicals Bethnal Green Reviews Summary

Customer Service

Pros:

• "Very knowledgeable staff!"
• "The staff were friendly, helpful and gave me good advice for the type of plants that would be good for my tank."
• "You can ask them ANYTHING (fish related) and they will have the answer and enough time to make you understand what is the best for your aquarium."
• "Excellent customer service. Those saying otherwise are mistaken."
• "The owner and staff are all extremely lovely people who engage in frequent friendly banter and conversation."
• "The staff is very helpful and they don't try to push you items you do not need."
• "Staff are very knowledgeable and give great advice about different species of fish."

Cons:

• "Wouldn’t even offer to exchange it for another or allow return for refund."
• "One star missing as few staff are bit rude and not customer friendly, they are in a hurry and not ready to answer customer questions with patience."
• "Staff was rude."
• "But the thing we both found a bit of Racism in the way he said it..."
• "The older gentleman who probably is the owner, never come across someone soo rude!"
• "Staff very rude - bold stocky man racist"
• "These guys clearly have attitude towards customers with little English etc."

Product Selection

Pros:

• "You can find almost everything in here."
• "You won't find a better tropical fish shop, they often times have fish you won't find anywhere else."
• "These guys are fantastic, buy all my fish from them - excellent selection in store including a variety of harder to find species such as Arrowana."
• "Cracking shop, some very rare and unusual species stocked."
• "100% recommend it, the best aquatic shop in London!"
• "They have a massive array of fish, tanks, foods, and parts."
• "The variety of fish is second to none."

Cons:

• "Bought 15 Rasbora Kubotai for a steep £70 from here and took them to Glasgow... Lost 5 the first night and another 2 over the next couple days."
• "Drove almost 80 miles as they said they had a bright blue angelfish in stock. Arrived to be told they don’t have any and the information on their website is wrong."
• "Sadly we found a whole bunch of dead fish still laying in the aquaria."
• "Very poor after sales service. Fish wouldn’t eat and developed visible illness within a couple of days."
• "Would not recommend. Initially bought 6 guppies around a year ago, they were all pretty healthy until we introduced two dwarf Gouramis and amano shrimp (also from this shop) which we’re carrying Camallanus worms as well as who knows what which has since wiped out half of the guppies before we had a chance to properly treat them."
• "However had to lower my rating as I saw a lot of dead and sick fish in tanks. Also received some very wrong advice from staff so be careful about that."
• "Every time I visited, there was dead fishes in their tank..that other fish were pecking out."

Store Atmosphere

Pros:

• "Brilliant as usual! Been going to the shop since I was a child.. about 30 years now."
• "The banter in this shop is what makes me go back."
• "I can’t even describe fantastic service and genuine banter all around the shop."
• "Brilliant place. Family friendly."
• "Great variety in fish, plants and accessories."
• "You'll enjoy the atmosphere for sure!"
• "An amazing place, literally a Tardis, looks tiny from the outside and then you step inside and its fish wonder!"

Cons:

• "A bit small but I like this shop."
• "The shop is just too small."
• "the atmosphere there is so awful! i genuinely felt uncomfortable as a young woman in that environment, and as a customer was treated awfully."
• "The whole feel of the shop was quite old and didn't look very appealing."
• "It’s not a convenient location to get to so call first and make sure they are open."
• "The place was not convenient for me, as I have other shops around my area."
• "The parking can be a real pain but that said."