Address: 21 Arsenal Wy, Royal Arsenal, London, SE18 6TE, United Kingdom
Phone: +442088540356
Rating: 2.0
based on 128 reviews.
Appointment Availability
Pros:
"The urgent morning appointments - awesome."
"Was given an appointment to see a doctor for later the same day."
"They frequently chase me up for screening and tests or vaccination!"
"I’ve been with them for several years now, and I’ve never had a bad experience."
"After 2 years of bad experience with this practice, I finally have been treated like a human being, by doctor Ricky Gondhia!"
"Doctors are very nice and helpful - finally I'm in place where somebody wants to help me and is happy to refer me for appropriate further services and specialists."
"They've been understanding and accommodating when I needed a last-minute appointment for my kid and I appreciate the efforts they made to help everyone."
Cons:
"Called Up 10am today for a TELEPHONE appointment and after 1:03 on hold a girl says the 8th of October!!! 10 days wait just for a telephone appointment!!"
"Arrived 6 minutes late for an appointment and was told I would not be seen and the next appointment available was literally 22 days wait."
"There were no appointments for weeks so would need to phone at 8am."
"I tried to book a GP appointment in December but the earliest slot was a phone appointment one month later."
"Good luck getting an appointment - it’s almost impossible."
"One of the worst practices I have experienced. Impossible to get appointments, repeatedly referred me to NHS 111 and A and E for issues with my children."
"It is impossible to book an appointment."
Staff Professionalism
Pros:
"The most important thing is that there is a talented team who try their best and get things done in what must often be challenging circumstances."
"Thank you to the two lovely receptionists who arranged for an emergency prescription for me yesterday evening."
"Greeted with a smile at Reception and very helpful."
"Each and every member of staff I spoke to was helpful, professional and friendly."
"Very professional staff. It's clear they follow strict procedures throughout your visit."
"Staff are great. Very polite and helpful."
"All staff that I’ve had contact with are great and very caring."
Cons:
"ECONSULTS are NOT private everyone from receptionist to cleaner has been able to read mine so I couldn't write my private medical stuff for fear anyone but my doctor sees it."
"Near Impossible to get hold of reception staff on the phone. Reception is very rude and not capable of thinking outside the box."
"The receptionists are extremely rude and always in a rush to cut you off the phone."
"Just know this is the worst practice ever should just close down or get better staffs politeness and manners are poor."
"I'm so sick and tired of this doctor's surgery and the incapable staff."
"Receptionist answered the phone with hello can I help you which I don’t think is professional."
"Just had to call the surgery as the Dr had left me a voicemail regarding my econsult... Very rude."
Practice Management
Pros:
"This is a good GP, appointment waiting times aren't too long, nurses and doctors are all good, e-consult system works efficiently."
"The self check-in service is very helpful."
"It’s a beautifully clean surgery."
"The building is very clean ans new!"
"All in all I’m satisfied with the service and convenience to have a medical centre nearby."
"They are a credit to the practice and to the NHS as a whole."
"I’ve been attending this practice for 5+ years now and I always have had a good experience."
Cons:
"So bad misdiagnosed me, in fact it was the receptionist Carly gave me my results over the phone!"
"E-consult only available for literally an hour each day and long wait times to hear anything back."
"Doctors are to help people, but it doesn’t make sense for me, to do e-consults and not received even a call."
"Idiotic staff and abysmal service."
"They don’t even deserve 1 star! LOOK at your reviews you should be ashamed."
"No point in this place even existing. 5 months wait of calling every day to get an appointment."