Address: 103 Brick Ln, London, E1 6SE, United Kingdom
Phone: +442037780812
Rating: 4.7
based on 156 reviews.
Tea Variety and Quality
Pros:
"They have over one hundred varieties of tea and many single source coffee beans."
"They have a worldwide collection of over 300 teas, and can find the one that fits your taste palate."
"The tea was exquisite in flavour and depth."
"The teas were outstanding (coconut and chocolate tea / mint)."
"The delicate aroma and distinctive flavors of each tea whether it is sourced from Argentina, Bangladesh, China, Iran or Japan it will surely be awaking your sixth senses."
"This glorious emporium has the greatest curated tea selection on earth and is a London gem."
"With more than 300 different teas and a lot of coffee options this tea house is the best!!!"
Cons:
"Tea is pricey for the quality of what you're getting at 3.50 for a cup and 8.50 for 3 cups."
"Tea was weak and boring, croissant-doughnut has less moisture than Sahara Desert."
"Visited yesterday and was assured the earl grey was strong and lots of bergomont. Left it to brew 4 mins 6 mins even used more spoonfuls of tea. Sorry no success at all, weak tea and no flavour."
"Overpriced and lacking in quality. I bought some dragon pearls, a very expensive tea usually 13 GBP per 100 g. They charged 20 GBP for it, but when I opened it I found that a quarter was useless tea dust."
"However, there was nothing available from the menu other than cakes."
"Unfortunately, they didn’t have stock."
"The only negative thing for us was not to have a list of the teas available."
Customer Service
Pros:
"The service was impeccable, owner and the staff really know their teas."
"Yasmin was always around to answer all our silly questions and she was super informative."
"The staff were very welcoming and kind. One lady called Mahnaaz was extremely kind and helpful."
"The staff is extremely professional, polite, competent and very nice. Yasmine and her colleague took care of me perfectly and I cannot wait to go back to try more tea and buy some to taste at home."
"The staff very welcoming and helpful."
"Staff are very helpful and friendly."
"The staff were really friendly and showed me the teas so that I could smell them."
Cons:
"Service is super slow, waited almost half hour for the bill."
"Horrible service."
"Poor service, I had to hunt someone down to be seated and to be served."
"The service was basically non existent."
"Your waiter harassed me, he followed me in the street while he was on duty."
"Member of their staff swearing and threatening to hit me and have my dog removed just outside the shop phoned to complain and they said nothing we can do so reporting to police shows how much they care about customers don't use this shop he calls me a white b."
"Asked about tea recommendations-Told they were too busy to talk tea-the whole reason I traveled here...but I could pull ones off the wall to try if I wanted to do so without any helpful suggestions on flavor profiles or preference."
Ambiance and Atmosphere
Pros:
"Wonderful atmosphere. High end tea shop with a relaxed atmosphere."
"Once you step inside you're transported into another world."
"The atmosphere is perfectly calm."
"The decor is so beautiful, from the inside it looks like a library but instead of books its 100 tins of different flavoured tea from selected countries around the world!"
"This place had a very nice and calming atmosphere."
"The atmosphere was quite and calm and relaxing for one to enjoy the tea and have a good conversation."
"The atmosphere is so calm and relaxing."
Cons:
"Mine had lipstick smeared over it."
"Cakes were good but a little bit too sweet and too much buttercream / icing."
"Toilet very clean but they need to have a few more as it's 1 shared."
"However, it is a bit noisy sometimes but the tea room is amazing."
"In my opinion, the radio music cheapens the atmosphere of the place."
"Decor feels very incomplete and rushed."
"Loud youtube adverts may intersperse music if they remember to turn it on."
Price and Value
Pros:
"Price when picking from the tea jar are fair for the quality given."
"Over 300 fine teas from over the globe to select at a standard price."
"Prices were so reasonable."
"Although not cheap, the prices are not ridiculous."
"A little bit expensive but worth it."
Cons:
"Overall, it's pricey - commensurate for the location however."
"The most expensive tea you will have! I asked for a menu, they said they didn't have one and will talk me through it. Then the bill comes at £6.12!!!!! Absolutely ridiculous."