Machiya Reviews Summary

Food Quality

Pros:

• "The food was delicious, nice staff, and reasonable prices for London."
• "Overall, the food was very good. Maybe there are some things that can be improved, but it might be a matter of personal taste."
• "The food was extremely delicious, which definitely warranted my overall rating of 5 stars."
• "All the food is of impeccable quality and taste, and the selection of drinks is vast and satisfying."
• "Food was delicious. The chicken had the perfect crunch and tenderness."
• "Fantastic food, lovely staff and the atmosphere was amazing. It is a hidden find of London."
• "Really authentic Japanese food, at a reasonable price in London."
• "Delicious authentic Japanese, heart warming and nourishing."

Cons:

• "The food was okay although the beef was a bit on the dry side."
• "The chicken wings were also delicious, but I found them spicy, maybe this is my fault that I don't have much tolerance for spicy things."
• "The food was alright, it is very homely. I would say this is more like a fast-food version of Japanese restaurants."
• "A bit overpriced for the quality of food. Teppan beef came with very raw unpalatable bean sprouts."
• "Not much options on the food menu for selection but the appetisers are good."
• "I had been to Machiya many times so far, initially the food was really good, however I feel the quality of food is declining based on my recent visits."
• "It was a disappointed experience of having Tonkatsu, which is a little bit dried, and batter fell apart from the pork chop."
• "The entrance of the restaurant is decorated in a special way, it's not very big inside. The several dishes I ordered were exquisite and delicious."

Service and Staff

Pros:

• "The service was kind and fast. I would repeat the experience to taste other dishes."
• "The staff makes you feel at ease the very second you step into the room."
• "Service was great too, waitress was really friendly."
• "Service was absolutely impeccable, the right side of friendly but professional."
• "Also felt we were given exceptional service throughout, which makes the experience all the more memorable."

Cons:

• "The bigger problem was the service. I was seated at the corner of the bar table under which there’s a hook for hanging your bag/jacket."
• "However, the service was slightly slow (just because they were busy) and it was a little tightly packed with strange-ish seats."
• "The only teeny tiny problem that I wish to point out is that the neon lighting in the counter seating areas is slightly flickery."
• "The only thing I didn't like was the Asian waitress had quite the attitude. Was not knowledgeable in Japanese food to be able to answer my questions and acted cocky when answering wrongly."
• "We ordered two dishes and one arrived first. After 5 minutes, there was still no sign of the second dish. I started eating mine. 20 min later, the second dish still wasn’t there even though we kept checking up on that."