Address: Blacksole Farm, Margate Rd, Herne Bay CT6 6LA, United Kingdom
Phone: +441227289352
Rating: 3.8
based on 218 reviews.
Service
Pros:
"Staff were so attentive from greeting us as we walked in to through out the whole meal."
"Our server was Lee s and she was very polite and welcoming."
"Our waitress was efficient and friendly."
"Staff efficient and friendly."
"The staff remained helpful and pleasant - despite receiving abuse from other rather rude customers."
"Our server was very attentive and regularly asked if we needed more drinks and if we were ok for everything."
"Despite being short staffed they were able to meet all our needs, especially Georgia, who had a very positive work attitude."
Cons:
"Understaffed and it showed in the speed of service which was agonisingly slow."
"Waited 45 minutes for a breakfast that looked like it had been cooked in a warming drawer."
"Service was slow. No fault of the server but only had one girl racing her butt off to serve entire dining area with help from the bar maid."
"The wait for food terrible. 45 minutes and that was only because we asked where our order was."
"We waited half an hour until another waitress arrived at which point we asked for the bill and promptly left."
"Food took a long time to come waiting staff were lovely but it took nearly 3 hours to get three courses and most of the dinners were cold and the children were very tired don't think we will be visiting again."
"Waited about 40m for breakfast then waited same time for dinner and one of our dinners didn't come and one of the orders was wrong."
Food Quality
Pros:
"The food was really nice and the service was amazing."
"Food has been presented hot and has been very good value especially from the day time menu."
"When our food arrived it was piping hot and well presented."
"Food was excellent."
"The food was amazing and the service was perfect."
"The roast dinners were excellent and great value for money too."
"The food was absolutely gorgeous. Well presented and good portions."
Cons:
"Just had the worst meal in my life, if table table are going to do two meals for 9.00 at least cook something that is edible."
"Terrible food looked like it was leftovers from the day before."
"The lasagne a partially frozen a partially volcanic tangle of cheese and cheap pasta."
"The food, however, was another matter. We had a sharing platter, items tasted like frozen fare."
"The fish was skinny with rock hard batter, I had about 10 stone cold small fries bits plus half a spoon of dried up floury peas."
"The smothered chicken come out black couldn’t even cut it and super overcooked."
"The lasagne was like leather... all stuck around the edges of the dish which was obviously microwaved for too long."
Ambiance and Cleanliness
Pros:
"Parking is ample and well accessible."
"A lovely looking place with a nice atmosphere."
"The restaurant was clean and tidy and manager was delightful."
"Seating well spread out with tables and chairs thoroughly cleaned before seating you at tables."
"Most importantly it was clean and tidy."
"Lovely atmosphere. Nicely laid out. Adequate parking Excellent."
"It's a nice setting and well furnished."
Cons:
"The table was unstable and the chair was falling apart and I was worried I would end up on the floor."
"Restaurant dirty, used cutlery on floor, which was still there when we went in for breakfast next day."
"It wasn't the cleanest of places, children's menu had dried food stuck to it."
"Was shown to a table that had not been cleaned and was not laid out for a meal."
"Table Table is a reflection of the environment, sleazy. Situated across a cheap motel and in the backwoods of a derelict neighborhood."
"The décor was tired and the tables were greasy."
"Tables were cleared(eventually) in the bar area, but were not cleaned!"
Staff Attitude
Pros:
"I have been eating here once or twice a week when I visited my wife in hospital, I always get a great greeting, the serving staff have always been really great and looked after me and made me feel at ease."
"Our waitress, Bella, was very attentive; she remembered who ordered what; kept our drinks topped up and was very patient with us all."
"Love going there and would highly recommend anyone looking for a nice and relaxed evening out."
"Staff are so friendly and welcoming."
"Front of house staff were great and we didn't feel at all rushed."
"Wonderful service here by local friendly staff. All helpful and polite."
"Fantastic staff who are always very accommodating for us and our newborn."
Cons:
"Booked a meal for the family this evening, on arrival was greeted by a very rude waiter."
"Not good food passable Duty manager treated me as if I was 5 years old."
"Rude staff!!!!"
"The manager there seemed to enjoy treating the staff quite badly."
"After finally being seated, the staff were continuously mucking about ignoring me as if I was invisible."
"Totally disappointed in this Management customer service."
"Staff seem bullied and scared of their assistant manager and tip toe around him."