Harvester Trentham Lakes Stoke Reviews Summary

Service

Pros:

• "We were served by Terri, she has a lovely personality, she was super."
• "Our waitress Terri took very good care of us. She was extremely efficient and polite."
• "The service we received from our waitress Chelsea was fantastic, so polite and smile all the time."
• "Service was great, we where served by a lady named lydia. Nothing was too much trouble."
• "The staff were great. Served by Megan who was great... Thank you."
• "Excellent waitress, friendly, attentive and everything was done in a timely manner."
• "Our server Terri was excellent. Nothing was too much trouble."

Cons:

• "Waitresses OK, but staff who showed us to table miserable, then they forgot to take order until after 15 minutes we asked to be served."
• "Staying at the hotel next door with no other local eateries, we were turned away at the door because they had no availability."
• "Absolutely terrible service. We took our daughter to celebrate her exams, we waited an hour for dinner no waiting staff returned to our table at any point."
• "The lady that seated us was incredibly rude."
• "The manageress with the green hair- sorry I didn’t see her name- was of no help at all!!"
• "Very poor service. The food was as one would expect but the service was shocking."
• "Service was terrible today, food over cooked and some wasn’t edible."

Food Quality

Pros:

• "The food was tasty and plentiful though the salad bar a bit empty by the time we got to it."
• "Food was amazing, they over cooked the cheesy garlic bread and the second we ordered never arrived."
• "The food was delicious, and thanks to Lydia's personality."
• "Food came out reasonably quickly and the quality was great and tasted amazing."
• "The food was excellent, big portions, salad bar was lovely."
• "Absolutely delicious!! My waitress Sarah was every so helpful and made polite conversation whilst serving my every need."
• "Food well what can I say it's the first time my meal has arrived on my table cooked to perfection."

Cons:

• "For the prices we paid I would have expected better food."
• "Food was awful stone cold."
• "The food wasn't very good either."
• "The food was like warm and half of it wasn't cooked, my egg was on the verge of being raw."
• "When the food eventually arrived it was mediocre and not worth 90mins we waited."
• "The cluck surf and turf .... the cajun spice was hot that it made the chicken inedible."
• "Food was of pretty dire quality. Rump steak was an absolute task to consume."

Atmosphere & Cleanliness

Pros:

• "Nice place with good atmosphere and friendly staff."
• "Lovely family friendly atmosphere."
• "Nice, clean place."
• "The restaurant was clean and spacious, with a nice atmosphere and friendly staff."
• "Very welcoming, Friendly staff member Gemma-Louise who was our server for the visit."
• "The food was lovely and the service was quick."
• "Efficient & friendly staff.. will be visiting again very soon."

Cons:

• "I came here for tea around 5ish. Absolutely freezing cold, everybody had their coats on."
• "The service was awful, as was the restaurant itself."
• "The fans were unable to cope with the cooking and as such it was like eating in a coal mine."
• "The restaurant itself was disgusting and the bathrooms clearly hadn't been attended to all day."
• "The place was filthy, toilets even worse, they had ran out of rolls and half the stuff on the salad bar."
• "Toilets were awful great, sticky floors, urine everywhere in the gents and it smelled bad."
• "The salad even looked drained and dry. To add insult to a disability, the 2 booths out of 3 remained clear for the duration of our visit."

Value for Money

Pros:

• "It has to be said that prices are on the high side but it ended up value for money."
• "Just returned from a wonderful dining experience with 6 members our my family, on arrival we could tell that all the staff were very friendly."
• "I'll definitely visit here or another harvester again as the food and drink options were great."
• "Me and the family visited the Harvester for breakfast. The food was great value for money."
• "Food and drink at affordable prices that are filling."
• "The price was very reasonable and the food was tasty."
• "Price are reasonable and the menu has a pretty good choice."

Cons:

• "Sadly not worth the cost."
• "For £132 meal I'd expect better."
• "Would I return certainly not, £96 bill what a waste of money I went McDonald on the way home."
• "Also annoyed there was an £8 charge for the car park — not mentioned when we booked."
• "Not good value for money."
• "The food for the price was awful. Burger was burnt, chips cold, bread stale."
• "I felt really done out of the money I paid, as it was a lot, and nothing to enjoy for it."