Harvester Five Bells Vange Basildon Reviews Summary

Service

Pros:

• "our server Katie was fantastic, so accommodating, polite and helpful."
• "The staff that served us (Brooke and Barbara) were truly wonderful and helped at every turn"
• "Our waitress KACEY could not have been better very attentive informative and polite."
• "We come for lunch and the waitress Brooke was the best waitress iv had in all the times going out for lunch, Brooke couldn’t do enough for you she was kind helpful polite she’s a credit to this harvester."
• "Excellent friendly waitress and service."
• "Service in the restaurant was prompt and efficient."
• "Service at table was very good - polite and efficient."

Cons:

• "Waiter took orders out of order so we were kept waiting for food a long time"
• "Staff much more interested in talking to each other than serving."
• "The table wasn’t set and had to ask for cutlery and paper napkins."
• "It took ages to try and pay, we could have walked out and no one would have noticed"
• "After sitting and waiting for 20 minutes the waitress finally came to take our order."
• "It took a long time for us to order drinks after being seated, and then at the end of our meal, our server actually went away on break and nobody was assigned to sort our bill, we had to wander around the restaurant and find someone after waiting a long time."
• "Waited a bit to get in while staff were talking."

Food Quality

Pros:

• "Food is delicious I never can eat it all"
• "all food was presented beautifully and service was excellent"
• "Food was cooked well."
• "The food was really good - all hot, nothing missing, tasted amazing, all sauces offered!"
• "The food was fantastic. My dad had the gammon and said it was the best he'd had! My husband and I had the ribs and they were juicy, succulent and cooked to perfection"
• "the food was very good and the service was excellent."
• "Both our meals were delicious - freshly cooked and hot."

Cons:

• "I had a burger that looked like it had been constructed while on a waltzer."
• "Food looked like it had been thrown on the plate."
• "Bought chicken wings, they came out fridge cold in the middle, hot on the outside"
• "The ribs came out cold and had to be sent back."
• "The food was mediocre at best steak wasn't cooked for my partner it was pink all the way through and my eggs were still a but raw"
• "The food was dry and had been left on the hot plate for ages as the plates were very hot and everything had Shrivelled."
• "Our starter was overcooked and full of grease."

Atmosphere & Cleanliness

Pros:

• "Really appreciate the friendly welcome from staff salad bar was amazing nice and fresh sauces delicious food was fab."
• "Welcoming and friendly atmosphere to start."
• "Great Child Friendly Venue For Casual Dining, clean and bright."
• "Went here for first time today very clean and the staff very friendly."
• "The interior, tables and chairs were well looked after and was a comfortable experience."
• "Everything was very, very clean and.it wasn't packed at all."
• "The salad bar was well stocked, very clean with fresh produce."

Cons:

• "The outside, the garden and seating area, is in serious need of attention."
• "Salad cart was dirty."
• "Gone downhill since I've been there last kitchen floor was a mess."
• "It did smell a bit musky when we walked in."
• "Really sorry to say but this Harvester is a dirty one, and not in a good way."
• "The fabric of the building needs urgent attention including the toilets which smelt worse than any football stadium facilities."
• "The whole place is tired and needs a clean and decorating, outside too."

Management & Staff

Pros:

• "Great staff, great selection of drinks and very friendly."
• "Customer service is always impeccable. So friendly and nothing is too much trouble."
• "All staff very friendly and polite so welcoming"
• "Well done to the staff and the management for getting it spot on."
• "The manager and staff were excellent from start to finish - couldn't do enough for us."
• "The team were led by a manager called Gorka I do believe, and he ran the shift like a well oiled machine and everyone working was smiling and very helpful."
• "Staff were Very Friendly, Efficient and Obliging."

Cons:

• "Terrible experience manager/front of house."
• "Staff are nice enough but when I went to a manager to praise Doris who served us, he kind of shrugged it off."
• "Always book your table no matter the time and day otherwise you may be asked to eat outside with the smokers or in the bar which smells of urine."
• "Customer service is appalling. When we arrived, the waiter rolled his eyes when we told him we didn’t book and said I suppose I’ll have to sort you a table then."
• "When we used the toilets one was blocked and one had issues with the flush. We reported this to a waiter and he condescendingly patted the waitress to imply it was her job."
• "The manager was also rude and said we need a driving licence or passport how discriminate is this."
• "The manager was called over and replied 'if I give you free Nachos I have to give them to everyone'. He was just so rude."