guitarguitar Camden Reviews Summary

Customer Service

Pros:

• "The staff were brilliant. Dan especially, so patient and knowledgeable with us."
• "The team are so knowledgeable, enthusiastic and helpful, nothing was too much trouble."
• "I got served by Dan - it was his first day at the job. What a nice guy, incredibly helpful and knowledgeable."
• "Very friendly staff and a great selection of guitars and relevant gear."
• "Great knowledgeable friendly unpushy team. I have made a number of successful purchases over the years."
• "As many other reviewers have said, Guitar Guitar is a very friendly, welcoming store."
• "Friendly welcome from staff on arrival. Asked to try a new Gibson Les Paul Standard and was shown to a room with a choice of amps to try it my leisure."
• "Friendly and helpful staff. Great range of gear. I picked up a nice Furch acoustic today."

Cons:

• "Walked out due to being shouted at for daring to touch an, unlocked, lower end acoustic."
• "The layout looks great but the customer service is very bad. I came here twice and both times nobody engaged with me."
• "Went in to buy a beginner's guitar and the guy that assisted was very pushy on selling one model of guitar."
• "In-store sales assistants were extremely helpful and for that I can only give 5 stars. Where GG let themselves down was with their customer support."
• "Staff seems more interested in socializing amongst themselves than in selling."
• "NOT IMPRESSED WITH MALE STAFF. ALL 4 WERE BEHIND COUNTER. NO EYE CONTACT OR ACKNOWLEDGEMENT FROM ANY MEMBER OF STAFF AFTER ENTERING FOR 5 MINS."
• "Went to the Camden branch to buy a guitar. Left feeling very rushed and was very unprofessional."

Product Selection and Quality

Pros:

• "What an excellent place to buy a guitar! Only went in to browse and ended up buying a guitar, case, strap and strings."
• "Wonderfully stocked guitar shop, popped in to grab myself an affordable bass to learn with."
• "Excellent shop and customer service. Went in there not really knowing what type of guitar I wanted."
• "I wanted to bought only one but very good acoustic guitar to complete my electric one. 3 years later I don't regret my purchase of a wonderful Taylor guitar in this store."
• "Came in store with what was pretty much a shopping list of pedals/equipment and Ewan was absolutely wicked."
• "Hands down, one of the best guitar shops in Britain. The staff are musicians and enthusiasts first and sales people second."
• "A wonderful shop, with a great customer service. I've been assisted by Alfie and Rafael, both very helpful."
• "Great selection of guitars. They also have more that are not exposed, so they might have the one you are looking for."

Cons:

• "It's alright, I think the selection could be better though, there seem to be two extremes."
• "Very friendly staff and a great selection of guitars and relevant gear. Some guitars are always out of stock so your best bet is to order to collect in advance."
• "Went in to buy a Córdoba GK pro negra and since they didn't have one in the shop I put down a deposit to order it in. It finally arrived and I took it home but it had a damaged fret."
• "I really don't like leaving bad reviews but it super frustrating and demoralising to visit a store for over three years and never get the set of strings you want for you bass."
• "Great shop for guitarists/bassists with a handful of guitars and basses, some pedals and post-production gear, average size shop and stock of items. Can’t always find what you’re looking for."
• "Huge store with large bass guitar section, but not many left handed bass guitars. Very disappointing."