Address: 5 Denmark St, London, WC2H 8LP, United Kingdom
Phone: +442073790737
Rating: 4.7
based on 185 reviews.
Staff and Service
Pros:
"The staff know their stuff, are super helpful, friendly, easy-going and fun."
"Amazing place, very knowledgeable people there, and super friendly!"
"Best staff and 100% satisfied."
"Everyone was incredibly helpful."
"Very friendly and helpful service."
"Always a welcome and helpful staff."
"The staff here are fantastic and I picked it up with a practice amp for a good price."
Cons:
"And this is one the reasons we fall back to buying online and going to Amazon instead of supporting local businesses."
"I found the attitude and egos of the kids working there to be terrible."
"Just spent £30 On guitar leads, then waiting for service so I can get the fuzz box of my dreams..get lectured by Jack the lad and not offered any service."
"Unfortunately this lack of rapport is something that has now tarnished my view of an otherwise good guitar shop."
"It's preamp battery was dead and they said they don't carry spares."
"staff are lazy and rude ive had nothing but bad experience with this shop when buying guitars..."
"Superficially friendly and helpful but try getting your money back! Then you find an awful attitude. Small minded, arrogant and sneaky."
Shop Experience
Pros:
"Having wondered up and down Denmark st a few times there was only one guitar shop that stood out."
"The way they have to encourage you to try their instruments really put me at ease!"
"The team at Wunjo's (Bass especially) are fantastic. I always feel able to browse the shop without feeling pressured to leave or to buy."
"Great place to browse and buy. Their products are top rate."
"Well managed floor, space for everyone. Nice selection of products. Aceeee. Must go to in London."
"This is a 'must visit' for any guitarist and I'd thoroughly recommend going here to buy what you're looking for rather than ordering online because they can make sure the instrument is set up for your style and you get great after sales service."
"Certainly one of the better guitar shops on Denmark Street."
Cons:
"Avoid the school holidays and weekends though as this place can get rowdy."
"The only negative element is that a few times I've been in looking for something they don't have in stock, and they've taken my name and number to follow up on ordering it in, but have NEVER actually followed up."
"Fine shopping by myself but came here with my mum and I think she was intimidated by the staff."
"I liked a guitar sound but the neck felt uncomfortable."
"Worst store to get your guitar at, 3 nearly 4 weeks of wait for an instrument to arrive at your store."
"Really disappointed to be honest... was given an LR Baggs pickup for christmas to install in my Martin OM1, took it to Wunjo so they could install it and they scratched/dented my guitar."
"The staff's lack of enthusiasm for people like me is so evident that it makes me feel completely uncomfortable."
Product Selection and Deals
Pros:
"Always new and interesting stock."
"Good mix of new and used gear, although acoustic guitars outnumber electric."
"They were willing to do a deal on a bundle, which I really appreciated."
"Great deals for part ex. also."
"They provide great packages and don't mind doing a little deal which is always fun!"
"They price match anything on the spot from the cheapest price they can find there and then on the internet."
"They seem to have a really good selection of guitars from entry level to lovely vintage instruments."
Cons:
"Apparently this shop is awesome, but one thing they don't have are electric 7-string guitars."
"I was sold a new American Jazz Bass with a pickup that did not work."
"fake promises, unsure of what they doing, giving unvalid dates, you guys need to fix up."
"Y'all aren't getting my money for lying like that."
"First they stalled as only the manager could refund. When he returned the following day, he would only refund minus 20% VAT which leaves me out of pocket for £129."
"Unfortunately the finance got declined."
"Would have given a 5 star rating but getting downstairs could be tricky for those with mobility issues."