The Guitar Store Reviews Summary

Staff and Service

Pros:

• "The staff were amazing and the shop owner had a spare one and didn’t charge us."
• "all the staff couldn't have been more helpful"
• "Everyone there is so helpful and they really know a lot, I just moved here and this will be my regular store for all my kit - was very welcome and well looked after."
• "The staff are really knowledgeable and very patient, especially with my terrible noodling."
• "Great staff, really helpful and knowledgeable"
• "Really helpful team. I'm very new to guitar and not very knowledgeable, helped me with what I needed and shared some valuable advice with me."
• "The staff went out of their way to help me each time I visited."

Cons:

• "The staff were useless"
• "And in all this time, not one word of apology, and (I hesitate to say this) but his breath STANK."
• "He clearly was out of his depth"
• "Quite simply the rudest staff I have ever spoken to."
• "The guy I dealt with never let me finish my sentences, clearly wasn't interested in what I had to say about the setup."
• "I also got followed around 'inconspicuously’; as if I were aiming to rob the place."
• "He was then standing over me in a really unfriendly almost threatening way."

Product and Stock

Pros:

• "walked away with a purchase, amp, strap, wall clamp and lead, all done in a deal"
• "I had a really nice time there and bought a really well-priced bass."
• "thanks to them he loves his new guitar."
• "The store has a very large range of guitars and brands pedals and accessories considering its size."
• "They had all the models in stock, which I could try out."
• "A Squier Telecaster 50s spec which was great off the shelf but even better once Jamie had done the free after sales set up."
• "I bought guitar strings from here and the guy who served me was excellent. Talked me through his recommendations then took the time to show me how to put new strings on an acoustic guitar properly."

Cons:

• "The neck was bowed backwards (which explains the high action); he was appalled by the work on the nut."
• "not going back unless its for strings or something"
• "The pricing is okay mostly although there is limited choice for certain things."
• "Look about before you jump in and buy. Their amps are marked up 20% more than PMT stores. And don't like price matching lol!!!"
• "Dont have the correct equipment to set up instruments."
• "I bought a PRS SE from them, and the action was way too high."
• "Visited this store with my partner and younger brother, both interested in purchasing a guitar for Christmas. However, our trip was thoroughly ruined by an extremely RUDE and ARROGANT member of staff."

Store Experience

Pros:

• "Cool place with hordes of guitars and accessories. Friendly staff and welcoming frontage with American diner theme throughout."
• "The roller shutters pull down to mimic almost exactly the famous Fender grille cloth to complete the image of a huge guitar amplifier."
• "Guitar heaven"
• "This shop has one of the most innovative and creative storefront displays for any type of shop, but especially for a guitar shop."
• "A huge range of guitar related items. Products were available for all price ranges, from beginner to expert."
• "Great selection of guitars and other gear, good-looking shop inside."
• "Stunning shop, so amazing inside, the acoustic shop is set out like an old barn and the drum shop has a '57 chevy coming out of the wall!"

Cons:

• "I have never felt so uncomfortable in a store that I have felt it were necessary to write a review."
• "Maybe there's a reason your shop is so empty all the time."
• "They changed the schedule days work and doesn't updates at Google Maps."
• "In summary, shop looks really nice, staff were so rude!"
• "Please NEVER USE THIS SHOP. The staff are arrogant, dismissive, lack basic knowledge and give really bad advice."
• "So, if you want to buy some gear, good place to go; but if you want a setup, avoid it."
• "The customer service here has to be some of the worst I have ever seen and it completely ruins what would otherwise be a good shop."