David Lloyd Kingston Reviews Summary

Customer Service

Pros:

• "The reception staff always greet me and say goodbye."
• "I am really enjoying my membership at the Kingston David Lloyd. All of the staff members are super helpful, especially Hannah."
• "I'm not normally a person that write reviews the simple fact I always forget to, but in particular to this day I was having a not so great day I would like to say Emily presented excellent customer service it was warming on how lovely and polite she was and I can't forget the divine smoothie she recommended, thanks Emily for making a not so great day better!"
• "Visited recently from Scotland, attended Kenny’s Blaze - What an incredible instructor!"
• "Great induction and tour by Hannah, very friendly and took the time to understand what i wanted from the facilities and tailored my membership to suit."
• "The staff are very lovely and kind. They helped me when I lost my glasses and I'm very grateful."
• "Staff here are so friendly and welcoming. They also really help you with any new machines you're unsure on."

Cons:

• "Management need to go on a crash course on customer service."
• "They are definitely quicker to call you several times a day when you ask information about a potential membership than sorting out issues."
• "No much help from the reception, just very unprofessional attitude."
• "They never answer the reception phone, and the app is not really helpful."
• "The manager can't understand and justify herself why an adult needs to by accompanied by an adult."
• "Very bad customer service."
• "This is the absolute worst customer service experience I have ever had."

Facilities

Pros:

• "Very clean and tidy all around the facility; gym, cafe & the wet area."
• "The gym equipment was more up to date & was clean."
• "The facilities are great, the pool is good. I also like the sauna and the jacuzzi."
• "The club has a wonderful relaxing spa, jacuzzi, sauna and steam room."
• "The spa area is simply amazing as if you are in Bath roman. Great crowd as well."
• "It’s the perfect size for a calm, relaxing swim and the interior is gorgeous."
• "The Gym is well decked out for all my needs, big enough to be able to train and not having to wait around."

Cons:

• "Every time something is not working at the gym. Dirty changing room and pool area."
• "Pool needs to be deeper."
• "On the jacuzzi the dirt floats on the surface."
• "Most of the time the jacuzzi is broken."
• "The quality of the gym had decreased slightly and there are a few things that require urgent maintenance as DL looks a bit too used and there are also some broken machines that take honestly too long to fix."
• "Always dirty swimming pool, kids are always waiting for lifeguards, lifeguards coming to shift 40-45 min late."
• "Really run down. There was around 50 little flies on the walls in the men’s showers/sink area today."

Membership & Contracts

Pros:

• "One of the other great draws to the membership was the ability to access workouts on the app."
• "There was a time when I went for a long holiday and they let me pause my membership. They charged me a very small fee compared to what was the monthly fee."
• "Love the gym / swim experience."

Cons:

• "They will get you to sign a 12 month agreement and they will chase you for payment."
• "The only problem is the membership is expensive, so to access all facilities is £179 pm or £99 for off peak basic membership without the Spa area."
• "Sent an email last year to cancel my membership did the 3 month cancellation notice. Still to this day they are taking money out of my account."
• "I will Never be a membership of David Lloyd again, they never let you cancel your membership."
• "Their sales reps neglect to mention that you could be tied in for a full year before joining."
• "Member for ten years and the WORST people to deal with to try and end my membership."
• "Do not join this club. I tried to leave due to a drop in income after 2 years there, and provided evidence. They told me I must pay an increased rate and a full 3 months and sent it very quickly onto a debt collectors."

Personal Training & Classes

Pros:

• "PTs are quite friendly."
• "I decided to sign up for a personal trainer whilst a member at David Lloyd Kingston. More than just looking to improve my fitness, I wanted to gain a better life balance given my busy work life and therefore chose Jorge Castaño due to his experience and expertise with motivation and lifestyle fitness training."
• "I would highly recommend this gym & for a PT go to Dan Cater his session are fun but he makes you work hard."
• "Great sessions which are fun & different and I would highly recommend him to anyone who wants an awesome personal trainer."
• "Love the Blaze classes, Blaze instructor Mark is super friendly, energetic and professional, his class always has a good atmosphere."
• "The spin classes are phenomenal by all instructors & box exercise class."
• "All the PT in the club are friendly, professional & helpful."

Cons:

• "No abdominal crunch equipment."
• "The PT sessions are uninspiring and lacking any motivation, trainers are simply there to do their hours and get paid."
• "Most of the gym trainers are personal trainers and many are only interested in their paying, private clients."
• "I’m really disappointed with DL Kingston. They now offer multiple virtual cyclone (cycling) classes and only a bare minimum of instructor led ones."
• "I joined the club for 14 days trial, and for the first class (cycling) the trainer didn’t appear."
• "The gym is overrun with school kids who hog machines at peak time, and never put weights back often leaving them lying across the gym floor."
• "The classes are always busy. I never found a place in the Yoga."

Hygiene & Maintenance

Pros:

• "Very clean and tidy all around the facility; gym, cafe & the wet area."
• "The gym equipment was more up to date & was clean."
• "There were staff keeping the gym tidy & putting equipment back."

Cons:

• "Every time something is not working at the gym. Dirty changing room and pool area."
• "On the jacuzzi the dirt floats on the surface."
• "Really run down. There was around 50 little flies on the walls in the men’s showers/sink area today."
• "As well as that- quite dirty bathrooms and always broken Jacuzzi and sauna. Not worth its money."
• "Change room very dirty no deep cleaning, swim pool grills of ac full of dust, very disappointed about this gym I will not recommend to anyone."
• "I have found parts of female's wigs in the pool at least twice."
• "In London I have never seen the showers being cleaned in kingston or Fulham (that's 6 months)."