Peach Guitars Reviews Summary

Customer Service

Pros:

• "All of the team there are kind and very helpful."
• "But the customer service is what really makes this place special. Everyone was ACES!"
• "Staff were nothing but helpful, particularly Scott who was helpful with any and all queries or requests we had."
• "Luke in the customer service team was super useful, happy to respond to all of my questions and I really appreciated the high quality customer service."
• "I received 5* total customer care from Sean, Customer Services Manager at Peach."
• "The customer service and advice is top notch especially the owner (old chap with a beard)."
• "Connor and all the guys from Peach Guitars are the perfect example of customer service."

Cons:

• "Made me feel worthless, and as if my small purchase was insignificant."
• "I was virtually ignored... I was hoping for more enthusiastic help and someone drawing on a large knowledge bank, but kept having to prize the info out of him."
• "I found his attitude disgusting and comments unprofessional and disrespectful."
• "In my opinion they own me 150 pounds, but they preferred keep the money, lose a customer and obtain this bad review."
• "I walked out of the store embarrassed and confused and wondering what actually happened there."
• "So I'll tell you what I wish someone had told me: Don't order from Peach online. Or at least, don't expect good quality control or any customer service."
• "Made returning the item as difficult as possible kept threatening to charge me the return postage."

Product Quality

Pros:

• "I have bought 2 £2000+ guitars from here and they are both excellent examples."
• "The selection of guitars is incredible (which is especially rare for us lefties!) and the shop looks fantastic inside."
• "An amazing display of guitars priced from £100 to £10,000 and all the accessories you could need."
• "Loving the Faith Legacy Neptune guitar I picked up today at Peach."
• "The bass was very well set up on arrival. I'm used to doing my own set up when receiving a bass, but no intonation or truss rod adjustment needed."
• "They set up the guitar perfectly and delivered within a few days."
• "Both guitars had been set up beautifully and intonation spot on!"

Cons:

• "I have never been wowed at the guitars I had received, poorly set up, etc."
• "Sold me an American ultra telecaster that was substandard."
• "I paid nearly £3000 for a guitar and the strings were rusty and old."
• "Sharp fret ends, scratchy/tarnished and oxidised? Black basically on their ends and across some of their lengths."
• "I bought from Peach online and they foisted a defective guitar on me and refused to pay return shipping."
• "I was sold a guitar which had a part incorrectly fitted, and because of this, it would not stay in tune properly."
• "The guitar I traded for had overspray from neck lacquer on the frets, which I had to polish myself."

Shopping Experience

Pros:

• "Fantastic service. I've purchased both online and in person at the store."
• "Every guitar player's paradise! Very professional staff!"
• "I've never seen so many guitars under one roof!"
• "Highly recommended, great selection of just about any guitar you can think of, friendly and knowledgeable staff."
• "Superb selection of guitars, amps and gear for all budgets."
• "Absolutely brilliant!! The best guitar buying experience our own room to try the guitar's out."
• "Fantastic range of products with very competitive prices."

Cons:

• "Would be five stars, but the amount of bass guitars was disappointing compared to the six strings."
• "Is it commonplace to sell 6 year old guitars as new stock?"
• "Would never ever use again. The worst guitar firm I have ever known and then some."
• "I chose not to give Peach my hard earned money."
• "Edit: Not just me either. I just read through their Google reviews and quickly found other people with similar stories."
• "The shipping was a absolute nightmare, I would hope they don't use DHL to Canada in the future."
• "Had to chase to get any confirmation that guitar had been received by them 6 days after they had signed for it."