Monkhouse Schoolwear Specialists Reviews Summary

Customer Service

Pros:

• "Excellent customer service received from Laura today."
• "Very helpful and polite staff."
• "We were served promptly and professionally by staff who were both helpful and friendly."
• "The ladies at the Oxhill shop were helpful despite my order taking weeks."

Cons:

• "Absolutely awful customer service. Firstly the lady at the counter ignored me."
• "The boy on the till who looked about in his 20s was absolutely so rude for no reason."
• "Service in this store is non-existent."
• "Terrible experience ordering online, ordered and spent nearly 100 pounds, had to wait approx 2/3 before items arrived."
• "This boy needs a lesson in customer service."
• "Absolutely awful place, high-end prices with very low quality schoolwear, and possibly the worst customer service I have ever encountered."
• "Staff have been helpful, we booked our appointment to attend at the start of July."
• "Arrived for scheduled appointment early August, nothing in stock so wasted journey."

Online Ordering & Delivery

Pros:

• "I always make use of their online shopping site, with free collection from the store."

Cons:

• "Terrible experience ordering online, ordered and spent nearly 100 pounds, had to wait approx 2/3 before items arrived."
• "Ordered a hoodie for my daughter start of March... Appreciate its lockdown situation but you're still opened."
• "Ordered uniform early August and still waiting for the main items."
• "Ordered a large quantity of uniform on the 12th August. The uniform has not arrived."
• "Complete breakdown in customer service, blaming Covid."
• "Awful try and avoid! Went into the shop no stock was told to order online which I did 3 weeks ago, was advised 14 days for delivery in the shop and the confirmation email."
• "Useless took my money and no school uniform sent."

Stock & Availability

Pros:

• "Always have been able to get everything my daughter has needed for school."

Cons:

• "For the amount they are charging for the school uniforms, the service is a disgrace. After traipsing all the way to their shop in Solihull, over half the items I required were out of stock."
• "Arrived for scheduled appointment early August, nothing in stock so wasted journey."
• "If I could give 0 stars I really would!! The whole experience was awful. Firstly we had to queue for nearly 2 hours in the rain."
• "Ordered my daughters school PE kit on the 27th June and it still has not arrived."
• "Chaos. Never have full stock of uniform...waited 6 months for a skirt to arrive with little communication."
• "This store is really insane!! They are too amateur. He never has the full uniform."

Pricing & Quality

Pros:

• "All school branded stuff is expensive but the quality is really good and it lasts."

Cons:

• "Absolutely awful place, high-end prices with very low quality schoolwear."
• "And how do they get away with the over inflated prices they charge?? £44 for one skirt??"
• "Very disappointed with the poor level of service received from Early Years."
• "If I could give zero stars i would. This place has a monopoly on school wear and you end up paying premium prices for poor quality."
• "Poor quality of clothing considering how you’re charging, garments claiming to be made in UK, not sure about this."