Haslemere Motorcycles Reviews Summary

Customer Service

Pros:

• "The customer service was fantastic, I was kept informed as to when the bike was ready to be picked up."
• "The staff are so knowledgeable and took great care of us."
• "Customer service was outstanding and I look forward to dealing with them in the future."
• "They’re great with communication, will happily answer questions and advise on the best next steps."
• "Customer service is their priority, it always comes first, even if they have to sacrifice profit."
• "Great customer service from Tom in the service department."
• "The whole experience from start to finish has been exceptional."

Cons:

• "I feel I was being significantly overcharged and quoted for work/labour that was not needed."
• "Limited parking and right near a busy road so be careful when leaving if you're on your motorbike."
• "Avoid"
• "Not impressed with MOT service, wouldn't use them again."
• "Very poor 'no common sense' MOT tester."
• "Place could possibly do with a bit of a make over and tidy up. Desks piled with paperwork."
• "Had an invoice for £2600 to replace 2 alloys on a motorbike."

Sales Experience

Pros:

• "These guys know their stuff, and make your buying experience as personable and friendly as you could wish for."
• "Very enjoyable experience, got the no pressure treatment by the sales team which is Managed by Mark."
• "The sales team will always give you an honest answer, you can trust them completely."
• "I would happily recommend the guys at Haslemere Motorcycles to anyone."
• "Mark was really helpful and pleasant to deal with, he has great knowledge and a good understanding of what it takes to look after his customers."
• "The purchasing process was explained in a clear and concise fashion and I was kept informed in a timely and professional basis."
• "I couldn’t be happier with the service I received from these guys when buying my motorcycle."

Cons:

• "If you have an old bike go somewhere else as they only understand new bikes."
• "Tried to rip me off."
• "The quote to get all the work done was £900... I was being significantly overcharged."
• "Failed a 1974 bike for poor brake efficiency... If you have an old bike go somewhere else as they only understand new bikes."

Product Quality

Pros:

• "The bike now runs far smoother."
• "The bike looks stunning 'Glass Sparkle Black & Red', and a very comfortable bike to ride too."
• "Bike is perfect..was ready to go when they said it would be."
• "As for the motorcycle it was what was to be expected of Suzuki Quality."
• "I picked up my new Suzuki V-Strom 1050XT today and I could not be happier."
• "They sold it at a fair price and it's an absolute dream of a bike."
• "I bought a Harley Fat Boy from Haslemere Motorcycles... I was blown away by the condition of the bike."

Cons:

• "I’ve had a problem with it since I bought it."