Address: Hinkshay Rd, Dawley, Telford, TF4 3GZ, United Kingdom
Phone: +441952591164
Rating: 4.7
based on 195 reviews.
Value for Money
Pros:
"Great value for money."
"The admission fee at £7.00 per adult fantastic value."
"At £3.50 for an adult it is exceptional value."
"It's size makes it a wonderful half-day activity, and it is great value for money."
"The ticket prices were good value, a rarity in this day and age."
"Fantastic. Excellent value for money we'll worth a visit."
"The space has been used very well with a lot animals to see and meet at a very fair price."
Cons:
"Oh my god. What a waste of money going in here. Never again."
"Also, the price appears to have increased. For an approximate 1-1.5hr visit, I feel it was a little overpriced."
"Sorry for 2 stars but pretty dire. Enclosures too small. Not much to see."
"I have given them 2 stars as their customer service wasn’t great and their website isn’t clear at all."
"Hardly any animals to see."
"The enclosures seemed small... some of the animals (especially the foxes) looked really unhappy."
"but overall it was a really nice experience other than the kids screaming and the animals looked like they were stressed out."
Staff and Service
Pros:
"The staff are very friendly, incredibly knowledgeable/experienced and really care about the animals!"
"Very friendly staff, with animals on them to let u pet and touch which is unique to other zoos I've been too."
"Had an excellent fox experience! The keeper was super nice and very informative. We really loved the hands on experience!"
"There were plenty of friendly, knowledgeable staff."
"All staff we met were helpful, chatty and smiling."
"The staff were very informative and friendly."
"The staff (the highlight) were all very friendly and helpful."
Cons:
"However, a particular member of staff seemed to lack knowledge in the animal which they were allowing people to stroke."
"Overheard staff talking about the visitors and other staff a few times. Not very professional."
"Nobody could tell me anything about the Fenec foxes, which I thought a bit odd."
"The rabbit enclosure looked a bit unorganised and the staff weren't watching the visitors petting the rabbits."
"Cafe seemed a bit poorly run and slightly high prices for the venue itself."
"everyone seemed to feed the pigs and when a staff member said not too due to biting I suggested a sign may help and I felt as though I’d insulted her - which I didn’t mean too!"
"The only downside was when we went into the cafe and asked for a high chair and was told they didn't have them, unfortunately they then lost a lunch order."
Facilities and Accessibility
Pros:
"The whole place was clean, and tidy, even the toilets lol."
"There is also wheelchair ramps available and disabled parking in the carpark."
"Pens are laid out really well, and the glass fences allow for children to see without the need to pick them up!"
"The cafe is also a hidden gem and can be visited separate to the zoo."
"The place is clean and tidy and has great facilities."
"Great facilities, knowledgeable and friendly staff, hands on activities and meeting animals, large, spacious enclosures for animals."
"The zoo is very well set out, compact but all the animals have nice enclosures."
Cons:
"About 95%of the paths are gravel with big stones and we're horrible to use my disability scooter and got stuck lots of times."
"A bit hard going in places with a buggy on stone pathways."
"Only 2 disabled parking spaces though and it can get very busy."
"There could be more Toilet facilities."
"However need to invest in better glass/windows. Anti reflective needed as you simply cannot see into the enclosures when it's a bright day."
"The 'snack shack' could be expanded to have more for people to eat/drink."
"Only downfall would be the limited parking spaces available."
Animal Encounters and Experiences
Pros:
"We love animals and having the chance to meet them this personally was a real treat!"
"We really enjoyed seeing the animals, with opportunities available to stroke some."
"All the animals we met in the zoo had their own little personalities and were extremely happy and well cared for."
"We even got to stroke a snake and a guinea pig."
"We hand-fed them and did some training with them."
"Great place to spend a few hours with littlies... was amazing to be able to get so close and touch the animals."
"Lovely touch that they allow you to get up close and even touch some of the animals."
Cons:
"I felt very claustrophobic and anxious due to the amount of people."
"Some of the enclosures seemed small which is sad for the animal."
"Some of the enclosures were empty and I’m not sure why."
"Our only issue is it seems to have a major issue with rats. We must have seen 10-15 running around whilst we walked around and especially bad by the picnic bench area."
"Wasn't much to see and didn't take long to look around."
"The place seems more geared towards younger children... I visited with a young adult with additional needs. She didn't overly enjoy it and said the animals looked sad."
"The first pen we came to, capybara, was overran with rats! I know this probably can't be helped, but wasn't nice to see."