Twycross Zoo Reviews Summary

Animal Welfare and Enclosures

Pros:

• "The zoo is very well kept and the animals are looked after properly and the place is beautiful."
• "Animals were well looked after and seemed reasonably enriched, education was good."
• "Enclosures were all great for the animals, lovely size and all that."
• "The animals look well looked after, free from disease, and happy."
• "The enclosures appeared to be well maintained."
• "Most looked happy with plenty of enhancements for them to enjoy."
• "All animals looked well looked after & happy."

Cons:

• "An orangutan spent the ten minutes I saw it waiting at a gate, disinterested in much else."
• "Very sad to see some animals alone very few primates left."
• "Some of the enclosures are a little on the small size or seem quite boring for the animals."
• "There were many enclosures where we couldn't see the animals."
• "Some animals are on their own which again is quite sad and others are put in enclosures, behind electric fences, and on the day I visited, most could not be seen."
• "A lot of the enclosures seemed really tired, dark and dirty not to mention really small."
• "Honestly maybe 30% of the enclosures were empty, loads of paths closed and blocked off."

Staff and Customer Service

Pros:

• "2 stars. 1 for the friendly staff and 1 for the minor good parts."
• "The staff are very friendly and helpful also the parking is free and there’s a lot of it."
• "The staff were really helpful when we asked questions."
• "The staff are knowledgeable and keen to talk with you."
• "The majority of the Staff are really helpful and approachable."
• "Staff were friendly and knowledgeable and answered any questions we had."
• "All the staff that we injected with were all so helpful and friendly."

Cons:

• "I felt like it wouldn’t have hurt for him to smile or maybe speak to the crowd who were watching."
• "The customer service from the customer facing staff within the cafe area could be improved."
• "The staff weren’t friendly, at one point we were admiring the giraffes whilst a zoo keeper fed them."
• "3 stars because the customer service is diabolical."
• "We were told by the two men on the counter that we should have arrived 15 minutes before our session time, however this was not on our booking information."
• "The staff were lovely but clearly overwhelmed."
• "The whole place is in dire need of maintenance."

Facilities and Accessibility

Pros:

• "Toilets are plentiful around the site, almost all the areas are accessible for wheelchair uses and pushchairs."
• "Finding refreshments is easier."
• "There is a large soft play in the main building where grown ups can sit and enjoy a coffee whilst supervising their little ones."
• "The zoo facilities are clean and well maintained."
• "The Disabled parking is excellent as are the disabled facilities."
• "All the walkways are quite easy walking."
• "I found the whole park accessible by wheelchair, and accessible toilets are large enough to turn around rather than reverse out!"

Cons:

• "The water park was closed which was a big disappointment."
• "Seemed very odd visiting in August and having at least 6 areas undergoing refurbishment with no animals to see there."
• "Toilets around the park were a little gross, and in disrepair."
• "A lot of Animals were inside / (under the roof) their enclosures and many enclosures were simply empty."
• "Sub par day out to say the least, enclosures looked small and very dated."
• "Not all the exhibits and walk through are wheelchair friendly, with some paths uneven and home to large protruding tree roots."
• "Parts of the gruffalo walk were broken and there were stingy nettles hanging down on paths."

Value for Money

Pros:

• "The come back for 12 month offer is excellent value for money for us being less than half an hour away."
• "We had family trip and a voucher for 40per cent off which was a mega value deal."
• "Parking was easy, and entry was quick with little waiting."
• "Admission cost is very reasonable considering the quality of the zoo (use the Kids Pass app to benefit further)."
• "Currently great deal on where you get annual pass for day ticket price."
• "Considering you can buy a ticket and then visit for free for the year, it really is worth every penny."
• "The admission price was very reasonable especially as the ticket was valid for 12 months :-)."

Cons:

• "Not cheap to get in, but, once admitted, everything you needed to pay for was expensive."
• "We found the food a little expensive."
• "£3.20 for a can of soft drink."
• "No where to eat unless you pay over the top prices for fish and chips."
• "The drinks at the kiosks are pricey at £3.00 for a bottle of oasis."
• "Wasn’t quite as good as expected, especially considering the entrance fee."
• "Our only negatives were the industrial looking habitats of the primates and the extortionate food prices."