Hoo Zoo and Dinosaur World Reviews Summary

Staff and Service

Pros:

• "Team members were happy to chat about the animals and all kind and happy."
• "The gentleman that showed us around was very polite/patient/informative."
• "The keepers are very knowledgeable and welcome questions which is great."
• "All the staff are very cheerful and helpful."
• "The staff were lovely very approachable."
• "The staff are super friendly and helpful."
• "Staff were excellent and very knowledgeable."

Cons:

• "Customer service not good."
• "The staff are rude the floor is uneven to walk round with little children hardly any staff anywhere and the ones you do see are rude not very child friendly either."
• "Not a single member of staff were there to help we went to the shop to get some snacks for the kids two members of staff were stood at the door chatting away and we waited at the counter for 5 minutes to just pay!!"

Animal Encounters and Experiences

Pros:

• "We've been to Hoo Farm twice now, firstly for the raccoon/raccoon dog/skunk experience, and this time for the carnivore experience."
• "Did the meet the meerkat experience and it was amazing!"
• "We went for the carnivore meet and feed experience and utterly enjoyed every moment of it."
• "All 6 of us went into the animal enclosure and hand fed the 3 legged platinum and the black fox."
• "We fed the foxes. It was great to be able to get so close to them as you are in their enclosure with them."
• "Really enjoyed our animal feeding experiences, starting with the ringtail lemurs, then the serval cats and the meerkats!"
• "The experience started with feeding a large group of meerkats while sat in the enclosure."

Cons:

• "Majority of the animals were hiding because of the cold so this wasn’t great."
• "I am absolutely appalled this 'zoo' as they call it is full of animal abuse."
• "The animal enclosures are awful, too small and run down."
• "The animal encounter lasted 2 mins and the man just stood holding a hedgehog and a lizard, didn't say anything about them."

Facilities and Accessibility

Pros:

• "Beautiful place! Perfect for children with extremely well kept zoo and dinosaur walks."
• "Easy booking system and no queues."
• "There were several covid-19 measures in place and everything felt safe."
• "Childrens play area was good as there was something for all ages including our neat 2 year old."
• "I have mobility impairments and I was able to get around easily enough."
• "They have a disabled toilet but unfortunately no where suitable to change a disabled child larger than one able to use a drop down baby changer."
• "There is a 'toddler town' play area for toddlers and a separate play area for older kids."