Address: 175 Buckingham Ave, Slough, SL1 4RD, United Kingdom
Phone: +441753374726
Rating: 4.4
based on 292 reviews.
Customer Service
Pros:
"Thank you so much for the wonderful birthday cake for my daughter’s 2nd birthday. Fantastic delivery service and customer service too."
"Both cakes were absolute show stoppers and the customer service I received was fantastic too."
"Shay was brilliant and phoned to check that this was a mistake. Excellent customer service."
"Jess was very quick in replying and so helpful."
"I dealt with a wonderful lady called Jess who was amazing !!!"
"Great customer service too with door-to-door delivery service!"
"Great communication from Hannah and fabulous service."
Cons:
"Awful experience and disappointing cake. Delivered at the incorrect address despite 8 attempts to check what time the cake will be delivered and to confirm the correct address."
"No one answered the phone and no one even bothered to reply the email."
"I took photos and sent them to Richard at New Cakes. No response."
"I opened a chat on their website the person asked for order number I explained that I did not get one and they have taken payment he went offline."
"I called twice and no answer. After emailing them. I get a response to say sorry they couldn’t deliver."
"When we contacted the company they were not helpful at all and did not offer a refund despite asking for it they just ignored our emails."
"I called nearly 10 times trying to get through and the phone rang out."
Delivery & Packaging
Pros:
"The cake was delivered really well packaged."
"Properly packaged, delivered well within the time frame I had requested."
"The cake arrived exactly on time within the promised one hour delivery slot and was so carefully packaged it was in immaculate condition."
"It was delivered straight to my party, on time, and everything."
"Delivery was super fast and arrived on the date which was arranged."
"Delivery was in a safe, secure box and delivered round the back of my house as instructed!"
"The Angry Birds Birthday cake was delivered to us in secure packaging and looked exactly like our requested image."
Cons:
"It was delivered by parcel force with damage, which made it unusable for a birthday presentation."
"Absolutely don't order unless you are willing to take the risk of a load of hassle if the cake is damaged."
"When the cake arrived it was broken and shoe was detached."
"They promised me a refund of £109.51 and 6 months later I have still not received it!"
"When it arrived it turned up really damaged."
"Cake never arrived and the birthday was messed up due to this."
"Ordered a cake for my son’s birthday, the cake arrive one day late plus the cake was a mess, not fresh at all."
Cake Quality
Pros:
"The cake tasted amazing too :)"
"On top of all that it tasted lovely and absolutely gorgeous."
"The cake tasted just as good as it looked and had all the extra details I requested."
"It tasted absolutely amazing and made my husbands day special."
"Not only did it taste amazing and so moist it looked so good!"
"The chocolate cake was delicious! I have never had so many compliments on a birthday cake."
"The cake itself was absolutely stunning with the lightest sponge and just tasted really fresh!"
Cons:
"It was a mess, the cake was not level and the gold drip looked like a child had done it."
"We were a little disappointed with the inside (the dough) as it was not a soft, fluffy cake that was pleasant to eat."
"We paid for pistachio cream but the cake was coffee cream and no one was able to eat it after 1 bite."
"The actual sponge wasn’t great and the filling sparse."
"The chocolate cake had no taste whatsoever so we binned it and made a box cake which was 100 times better."
"The cake was very dry on the inside not worth the price (£99) and the fillings Oreo was barely noticeable."
"The sponge was awful, it was very dry, it did not taste fresh, it was dense and there was almost no filling."
Design & Customization
Pros:
"There hasn’t been a design yet that they haven’t been able to create."
"The cake decorators are so talented and can do any design you require."
"With very little notice they baked my cake to my exact requirements, based on the colours of the team logo and it was delicious too."
"The cake was amazing! Not only the shape was exactly as I had requested and looked very nice, it also tasted very good!"
"I am truly impressed how the cake maker was able to duplicate the picture of the second cake from a photo and to perfection."
"The cake I ordered was a stack of books and the finished result was amazing. They really looked like the books I had chosen."
"Both cakes were very different, one was a flower pot full of beautifully crafted flowers and the other a space themed cake, both are beautiful and the craft in the decoration is fantastic."