Patisserie Valerie - Canterbury Reviews Summary

Service

Pros:

• "Both Razika and Robbie were polite, friendly and attentive."
• "Daniel still helped to take our order and took time to check if any of the products on the afternoon tea contained hazelnuts as I am allergic."
• "Emery was so helpful and friendly and really enhanced our experience."
• "The service was exceptional, the food was out of this world and the setting was just glorious."
• "I come here regularly daily for my coffee, I observe around me and I haven’t yet found a coffee shop with outstanding staff, efficient, focused, alert, friendly, very hard working."
• "The service was good, polite waitress."
• "The staff are friendly and reasonably attentive."

Cons:

• "We waited for at least 10 mins with no acknowledgement from the guy at least to say someone will be with us."
• "Service was the worst I have ever had it looked like she was more interested in chatting so bloke up than serving her customers."
• "Service is horrible and super slow."
• "Our lunch order hadn't arrived after 45 minutes."
• "Our waitress clearly couldn’t be bothered and obviously would rather have not been there."
• "Another 15 minutes later and no apology our lunch eventually arrived."
• "Staff quite slow and not as pleasant has expected in such a restaurant."

Cleanliness

Pros:

• "It’s clean and spacious with great and quick service and comfortable chairs."
• "It seemed clean."
• "The place was clean."
• "This place has a very high standard of cleanliness from the toilets and throughout the whole place."
• "Staff were friendly and the place was clean."
• "The inside seating pleasant, the outside is ok too."
• "The staff are lovely and the cafe is well presented."

Cons:

• "this place is so dirty and the toilet has the cleanliness of a festival portaloo, it’s disgusting."
• "Full of flies, food is dreadful with a chef picking his nose while cooking your food."
• "The outside area had rubbish all over the floor and the tables were all dirty and weren't being cleared or cleaned with cleaning products."
• "Cleaning is poor and I saw members of the staff cleaning the cutleries with an apron, in particular the red haired boy."
• "The eating area inside had numerous flies flying around."
• "Looks more like a Pizza Hut crammed with little tables and delicious desserts full of fruit flies."
• "Really bad and slow service, dirty premises, toilets absolutely disgusting."

Food Quality

Pros:

• "Our food came & it was lovely, we really enjoyed."
• "Everything they serve is absolutely delicious."
• "The food was so delicious and we were both so impressed."
• "The sandwiches appeared to be made fresh as they were not dry but very tasty."
• "The food was delicious though, and we took home some freshly made cake which was superb."
• "The food is fresh, tasty and of a high quality."
• "My food was really delicious and well cooked."