Patisserie Valerie Reviews Summary

Food Quality

Pros:

• "The croissants here are so flaky and delicious and very buttery, they tasted fresh as they were freshly made that morning."
• "Cakes tasty, chicken and pesto sandwiches for afternoon tea were yummy."
• "The pie was very good."
• "All the cakes are delicious but not in a very-sweet manner."

Cons:

• "The food was very poor. Was served an 'egg mayo' roll with one piece of egg white in."
• "Stale dry cake which gave me food poisoning."
• "The Bagel was stale with very little salmon."
• "The food was incredibly dry. The salmon and cream cheese bagel had practically no cream cheese on."
• "Cakes very dry and stale and made us feel ill."

Service

Pros:

• "The staff are incredibly friendly and there was no queue when entering."
• "Friendly staff, coffee was delicious."
• "The staff were aware it was my birthday, and greeted me with a birthday song and a plate full of goodies."
• "The staff where very attentive and friendly."
• "Rudi was fabulous! Poor thing was abandoned alone to run and serve all the customers as his chef had a family emergency. But despite the pressure he carried it all with a smile and was so warm and friendly."
• "The staff quickly seated us and the service was good."

Cons:

• "Called ahead to ensure they could accommodate an afternoon tea and was told they could. When we arrived we were told they were understaffed and we’re not doing afternoon tea."
• "The staff not helpful and rude since they are asking to leave within 30 minutes before closing."
• "No one came to serve anything for 30 minutes, and drinks were only served after two repeated reminders."
• "Both our orders were misunderstood, including the drinks which we had requested to arrive after the food and which arrived before."
• "Unprofessional staff, waited forever with zero service."
• "Hygiene poor as a member of staff was eating while preparing serving customers."
• "The staff is untrained, no manners and manners in serving each person and extremely unhygienic serving of utensils and glasses."
• "Went for breakfast, poor service, food mediocre, no bill provided so paid at till £40 for 2 x drinks and 3 small breakfasts."

Atmosphere & Cleanliness

Pros:

• "It is also wonderfully positioned for the punting on the river or to look around the colleges, or just going shopping."
• "Place is clean and cosy."

Cons:

• "The kitchen on the way to the washroom looked filthy."
• "The shop / restaurant is tired, the seats are worn out and ripped, light shades missing and sticky floor."
• "The toilets were disgustingly dirty and we had to ask for clean plates as got given dirty ones."
• "The decor is really tired/worn the floor covering was peeling away and seats are ripped."
• "The toilets are filthy and need a deep clean."

Value

Pros:

• "A nice change that all hot drinks were included, and unlimited, so I was able to have a delicious hot chocolate."

Cons:

• "We also spent £31.51 for just americano, coffee latte, hot chocolate and glass of milk for the baby."
• "Nowhere near worth the price."
• "Abit pricey for what you get really."

Special Considerations

Pros:

• "Would recommend this place to anyone who would love a difference in a treat."

Cons:

• "There were no GF options. This is very disappointing and discriminatory to say the least. Coeliac disease is quite common so I’m quite sure I’m not the first to be let down."