wagamama crawley Reviews Summary

Atmosphere

Pros:

• "It has a relaxing atmosphere."
• "The restaurant is really nice inside with a good atmosphere."
• "A nice quiet place for lunch."
• "Honestly, our food was so delicious. We hadn't been to a Wagamama for ages and had forgotten how great it was."

Cons:

• "Gets busier and noisier for dinner as with most places, but music isn't super obnoxious."
• "The entrance doors were held open making the restaurant cold."

Service

Pros:

• "The staff was efficient and friendly."
• "Customer service is friendly and helpful."
• "Best customer service I have seen Ever, and a very kind, friendly staff working there."
• "Our waitress was on point and explained everything."

Cons:

• "The only thing what was a bit annoying was the service as they weren't too busy but it did take a very long time to get served."
• "The service was quick and efficient. Our waitress was on point and explained everything."
• "However, having visited several locations, Crawley is one of the worst for staffing."
• "We have been waiting for staff to finish chatting and seat as."

Food Quality

Pros:

• "The food was tasty and nicely presented as always."
• "Very nice food. Compared to original Japanese food it's really nice and almost same."
• "Our mains were so good."
• "The main and sides where great."

Cons:

• "When my Pad Thai meal came, I noticed it’s portion size was small."
• "The other small strange thing was the serving methods was the main course came before the sides and neither side or main was together."
• "I knew they don't serve authentic Japanese food, but I didn't expect my ramen to be so undercooked I literally still tasted flour on my first bite."
• "Our order arrived incorrect. Our drinks were brought another three times after having received them."

Accessibility

Pros:

• "The entrance is level access with wide airlock style doors."
• "There are some disabled parking spaces right near the entrance."
• "There are some benches that aren't fixed and can be moved out of the way for wheelchair users."

Cons:

• "They are not automatic, but aren't too heavy and I've been offered help quickly by staff."
• "If you rely on disabled parking you may find there isn't space at times."
• "The disabled toilet is through the restaurant and at busy times could be a bit awkward to get to."