Bella Italia - Crawley Reviews Summary

Food Quality

Pros:

• "All had pasta and different dishes. All hot tasty and delicious."
• "The food was amazing and fresh."
• "The food was fresh, and very nicely cooked."
• "Food was very nice, well cooked and nicely presented."
• "The food in here is brilliant, such as the Bolognese, pizza(as the main dishes)."
• "Food was top tier."
• "The food was freshly made and was absolutely delicious."

Cons:

• "They say “Italian” food… I wouldn’t even give it to my dog. Tasteless food."
• "The pizza dough was dense and seemed to be lacking any yeast."
• "Ordered their duck rigatoni and was sent a microwave pasta meal."
• "Miniature calzones were cold and had mostly air inside with only a tiny smear of filling."
• "They served up a tasteless poorly prepared pizza."
• "Just spent over £80 for 2 adults and 2 children for dry pasta, a flat beer and hair cooked into a pizza."
• "Both mine and my wifes meals tasted orders of magnitude worse than the cheapest Iceland ready meals."

Service

Pros:

• "The Customer Service was fantastic."
• "Friendly staff."
• "Ewelina and Natasha were amazing with the service, we had a group of 27 and were served so quickly."
• "Our sincere gratitude to the management and staff."
• "Brilliant service from our waitress, Kia, she was quick to get us our drinks and food as well as the bill and was very lovely even though my auntie was being a bit of a handful- food was very good also."
• "Our waitress was absolutely lovely, very attentive but not intrusive."
• "The service was fast, friendly."

Cons:

• "She seriously needs to re evaluate her attitude!"
• "It was a real shame a manager didn't intervene to support the new starter."
• "Apparently they aren’t capable of getting an order right (twice in a row major issues)."
• "The worst thing- cleanliness of the toilets, wondering if their ever been checked/ cleaned."
• "Don’t order from them through Deliveroo."
• "Lack lustre staff under a tyrannical boss make for a pretty rubbish dining experience."
• "A group of six of us girls had a booking last night and we had sent through a pre-order of food along with a deposit. When we arrived they could not trace the booking."

Value

Pros:

• "The 'kids eat for £1' deal was amazing."
• "Great portions, great prices, good food. And the service was perfect."
• "Tasty, decent portion sizes and value for money."
• "Always look out for a discount code online or sign up to the mailing list to receive them straight to your emails!"
• "Great food and we were lucky enough to get a half price deal which made the food taste even better!"

Cons:

• "Not such a good deal we had 2 glasses of red wine £17!"
• "Was a bit iffy on the pricing considering my last experience wasn't too good."
• "5 small dough balls for £4.62!!"
• "Prices! Outragous considering the quality of food and the standards of the restaurant."
• "It was expensive for what it was."
• "Overpriced substandard Food! Over £3 for a tiny bowl of fries which arrived after the pizza."
• "It's primarily far too expensive."

Ambience

Pros:

• "Really cosy and nice place to dine in."
• "Friendly quick service, lovely little outside seating area for sunny days like today, for smokers and non smokers."
• "It was busy for a thursday night so I'm glad we booked a table, however we didn't feel rushed and it was a nice atmosphere."
• "Visited this evening for the first time after lockdown and absolutley loved it."
• "As soon as we walked through the door we were made very welcome and that theme continued throughout the evening."

Cons:

• "Ambience was a bit basic."
• "Was a very hot day, air con wasn't working and where we were sat was in direct sunlight."
• "Needs a clean cobwebs everywhere and had a decent sized spider come down from the ceiling to visit and scared a friend on the table who has a phobia of them."
• "Even before ordering we noticed most of the seat covers in the restaurant were torn and in disrepair."
• "The only small negative is that the decor could do with a little TLC."
• "I wasn't keen on the atmosphere."
• "The music is very loud so you cannot talk to the people around you."