Monkey Puzzle Beefeater Reviews Summary

Staff Service

Pros:

• "Considering what the poor staff had to put up with, a manger on the missing list, a flooded bar, five large families, all coming in together, Jayden was worth his wait in gold."
• "The staff were friendly, especially the barman during the day who was always very helpful and chatty."
• "Lovely staff, very accommodating. I would recommend this for sure."
• "Our waiter was very friendly and accommodating."
• "Can't praise all the staff enough. They were always smiling and made a fuss of my 5 year old daughter."
• "She had an impeccable 5 star customer service and made sure everything was perfect."
• "The staff are friendly and very accommodating."

Cons:

• "Booked at table for 16 people. Refused service due to us wanting to order drinks separately first at the bar and started to separate our booked table."
• "The staff came across as very inexperienced and had an overwhelming sense of disregard."
• "Service doesn't seem great when it is busy, last time I went it was fairly quiet and the service was better."
• "The service is awful and slow."
• "Miscommunication between server and kitchen and one of our party's meal was missed off order."
• "We waited half an hour for starters which didn't come out together."
• "The staff are rude, sighed when they say more customers arrive."

Food Quality

Pros:

• "Kids meals as cheap as chips."
• "The food at best was edible, and nothing special."
• "Went with lots of family members and had a nice time."
• "Food was good pub grub. Burgers were juicy and extra hot sauce requirements were met."
• "The food was delicious and the spacing was fab."
• "Food was very good and excellent VFM."
• "The food was great had steak, which was cooked just right."

Cons:

• "Rats running around everywhere."
• "Chips stone cold! Sweetcorn cold! Chicken soooooo dry needed a jug of water to swallow it."
• "The chicken in the mixed grill is dry, the steak in the mixed grill was 50% gristle."
• "The fish had soggy batter, the chicken burgers were very dry and seemed over cooked."
• "Food was vile to the point they have to charge £12.79 for frozen microwaved lasanga!!"
• "The steak I had was dry and not so appealing like the picture outside."
• "Food was tasteless and the portions are stupidly small for the sides."

Cleanliness & Ambience

Pros:

• "The restaurant has modern amenities and looks the part with air con but if you look closer it's in need of a better clean and the furniture seem knackered already."
• "Great early evening meal for the family whilst staying next door at Premier Inn."
• "The breakfast was standard buffet fayre but perfectly nice."
• "They did not let too many people in at once and have screens between the tables with plenty of hand sanitiser stations."
• "The place was clean (no soap in mens loo though) price was reasonable."
• "This one has a particularly nice ambience."
• "The restaurant itself is spacious and cosy and there is plenty of parking."

Cons:

• "The place was disgusting, grimy and dirty!"
• "Floors so sticky was an effort to raise feet if stood too long."
• "Every available surface covered in dirty plates, cutlery and glasses."
• "Chairs have years of old food and kids colouring on them."
• "The smell as you enter the restaurant is horrendous and smells like something sulphurous and is very unpleasant."
• "Food all over the floors, table look like they haven’t been clean for a year."
• "Bad smell from the drains by the entrance. Ladies toilet very dirty and not cleaned."