Bridge Street Dental Surgery Reviews Summary

Customer Service

Pros:

• "The staff and the atmosphere at the practice immediately puts you at ease."
• "The team are super friendly and welcoming."
• "Always friendly, helpful and accommodating."
• "All the staff at Bridge Street are so friendly and helpful."
• "The staff are so welcoming and the standard of dental care is second to none."
• "Sue on reception is always smiling and chatty."
• "The girls on reception are very friendly and helpful in any query."

Cons:

• "Nothing was mentioned to me and I had to ask before I left why I had seen someone else."
• "I then received a call within 5 minutes later demanding payment for the emergency appointment which took me by surprise."
• "I came for a check up yesterday and was disappointed to find out that Jo my usual dentist was no longer at the practice."
• "I didn't feel as comfortable with the new dental practitioner."
• "Overall service is great, however having had a phone call to re arranged an appointment I arrived to some blank faces, namely no appointment."
• "The practice manager then rang me only to open the call with ‘hello, this is the practice manager returning your call, what the problem?’"
• "However having had a phone call to re arranged an appointment I arrived to some blank faces, namely no appointment."

Dental Care Quality

Pros:

• "Robert is a highly accomplished dentist, so I have no doubts about the extremely high quality of the dental care and advice."
• "Rob at Bridge Street Dental Surgery is, by far, the best dentist I have ever known."
• "Very thorough examinations and treatment."
• "A very professional practice that uses very modern high tech equipment."
• "It's a really professional, friendly surgery that the whole team should be proud of."
• "Excellent treatment from Rob who was delighted with the result of the root canal work final x-ray."
• "Robert is an excellent dentist with great professional rapport with patients."

Cons:

• "Unfortunately it resulted in very painful teeth and a big abscess and painful jaw within 3 days."
• "Had a root canal and filling done after a very painful tooth and jaw infection with most of the tooth cracked and destroyed over 2 years ago, but the repair is still going strong."
• "In addition, if you have young children you’ll need to pay £17 for the consultation and then £4 per appointment and expect to pay for treatment."
• "It seems it’s not the case here. I would say their priorities are patient care but clearly not as high as their need to make money."

Comfort and Ease for Patients

Pros:

• "I am a very nervous patient but they put me at ease straight away, you will not find a better dentist anywhere."
• "Robert makes you feel very at ease."
• "If you're nervous of going to the dentist then this is the place for you. Very thoughtful and caring - will put you at ease."
• "I am such a nervous person when I come to the dentist but from the second you arrive till the second you leave the staff go out of their way to make you comfortable."
• "Rob has managed to totally change my anxiety and apprehension about dental visits."
• "All the staff were very welcoming and helped my anxiety."
• "Robert has been so patient with them and I know that this is really positive for them growing up not feeling scared of the dentist!"

Cons:

• "I can tell you hand on heart, I never was in pain during any of my visits."