Spaghetti House Reviews Summary

Food Quality

Pros:

• "The homemade pasta dishes were a true comfort, and the friendly staff made us feel like family."
• "The desserts were amazing - loved my tiramisu and shared some profiteroles."
• "The food at this place was really like the one your mummy makes for you in Italy."
• "Have only the highest praise for the 'Spaghetti al pesto'!!"
• "All of our dishes were extremely delicious and well presented and was definitely worth every penny!"
• "The food is great, really well flavoured and spicy, and it's good value for money."
• "The food was delicious, fresh and hot."

Cons:

• "Service was very slow bordering on shambolic."
• "Lasagne and chicken with asparagus both a bit dry and not that much chicken."
• "The food was very bad. It was looking and tasting very bad. The waitress charged it."
• "Very disappointed with the whole experience, the starters were very poor."
• "The food came very quickly (in about 3 minutes!) but we weren't actually cooked--some of the pasta was almost raw."
• "Food always below average."
• "Sending greasy garlic bread with barely any garlic and a greasy spaghetti."

Service

Pros:

• "The service was excellent, polite and efficient."
• "Alexandra was a super host. Made us feel very welcome."
• "Service was attentive but not overbearing."
• "Staff are friendly and accommodating."
• "Service was fast, personal, polite, even funny and we felt being welcomed there."
• "The service was prompt and efficient."
• "Excellent service, amazing food and really helpful and friendly staff."

Cons:

• "Unfortunately a disappointing service. Staff were not particularly friendly and it took 30 mins for the main to arrive."
• "Terrible service foo cold slow to clear the table waitress asked if we wanted dessert menu then never came back."
• "Waiter was horribly rude and walked off while my husband was ordering."
• "Rubbish service and expensive for what we got."
• "Service was slow. Why have two menus?! Its pointless."
• "The service was most notable - as soon as we got there we felt as though they were rushing us out."
• "Service was bad and food not good."

Ambience

Pros:

• "The venue itself was open to the London evening which added a further magical and mesmerizing quality to the whole experience."
• "A charming and rustic trattoria with a warm and welcoming atmosphere."
• "Ambience is lovely."
• "A charming and intimate wine cellar with an extensive wine list."
• "Very nice atmosphere and good food."
• "The atmosphere in London was wonderfully peaceful."
• "The cozy setting was perfect for a relaxed Italian meal."

Cons:

• "Ourselves and other diners were complaining how cold it was in the restaurant."
• "It's a bit of a stiff atmosphere but good service."
• "Overall atmosphere is weird."
• "It was very loud inside because of a group of people sitting there and the waitress did nothing about it."
• "No one really wants to be listening to ear splitting Euro house techno rap music."
• "And I felt very uncomfortable as there were staff from the workplace seating outside and drinking after their shift, and they were all staring at us in a very uncomfortable way."
• "The place emptied out not long after we’d sat. The bar started to just stack up with empty glasses which sat there for atleast half an hour and plates etc weren’t cleared from the now empty tables, the place just looked a mess."

Value

Pros:

• "The food was okay - large portions so good value for money."
• "Great location for theatres, good food at reasonable prices."
• "Would recommend and would visit again."
• "Surprisingly wallet-friendly for London, offering value without compromise on taste."
• "Prices are good value considering the location."
• "The food was excellent and the prices were reasonable."
• "Food full of flavour and not expensive."

Cons:

• "We informed the staff also that the food was not good, overpriced."
• "Rip off! They put discretionary service charge 12.5% on the bill before the total."
• "However, the 13% compulsory service charge was a bit on the heavy side."
• "They charged a 13.5 % service charge and gave no option to withhold this despite not having rendered any actual service."
• "Got the bill to discover large service charge added, as well as over charged by a tenner on wine."
• "The bill was 106£ which is quite pricey for what we got."
• "And almost 50 quid paid for 2 ridiculously small portions and a slice of bread with some tomato pieces with no taste at all."