Zonzo Restaurant Reviews Summary

Food Quality

Pros:

• "Great tasting food, reasonably priced."
• "Nice Italian food, pizza was lovely as was the pasta."
• "Authentic Italian food! Best Marinara pasta in the town!"
• "The food is amazing and so fresh."
• "Tasty food with reasonable prices, the pizzas were fantastic."
• "The food is delicious and staff are extremely polite."
• "The food is one of the best Italian food you can find in London, extremely fresh and bursting full of flavor."

Cons:

• "The food didn’t taste Italian and lacked flavour."
• "Pizza was dry, walnuts all over to cover everything else, Gorgonzola nowhere to be seen or tasted."
• "The tomato base was literally TOMATO KETCHUP."
• "They market gluten free options but it’s a joke."
• "The vegetarian pizza where the vegetables were still hard as rocks."
• "The food was also sub par. A couple of dishes came out cold and was obviously frozen & microwaved."
• "Actually the most disgusting pizza I've EVER had."

Service

Pros:

• "We appreciated the staff getting to know us and always giving us a warm welcome."
• "I can't thank the staff enough for the wonderful service."
• "Great service - speedy and very friendly."
• "The staff are lovely, friendly and go above and beyond in their service."
• "The service was excellent with the staff being very courteous and kind."
• "Staff are attentive and friendly too."
• "The staff are fantastic. Service and advice was the best."

Cons:

• "Very late delivering to our table two ordered dishes."
• "The service is terrible, the waitress deliberately ignored the request of tap water bringing bottles."
• "Awful awful rude staff - will never go back or order from them again."
• "We kept asking the staff what was going on but just got ignored."
• "Other customers walked out after waiting 30 mins without anyone attending to them."
• "The service was not good at all it took way too long."
• "The service was terrible and they had the nerve to run out after us and insist we pay the service charge."

Ambiance

Pros:

• "The atmosphere within the restaurant is calm and cosy."
• "Little hides Italian gem. I ❤ this restaurant."
• "Decor was really cozy and homely feeling."
• "The restaurant is beautifully decorated it has a very cozy and homely feeling to it the lighting and the ambiance is brilliant."
• "Nice and cosy with chilled music."
• "Beautiful decor, totally transported to a different place compared to the street."
• "The atmosphere in this small restaurant is relaxing and beautiful."

Cons:

• "Don't know where to start: embarrassing."
• "Not great location but a nice Italian restaurant."
• "Bad dining experience. Clearly overbooked and understaffed."
• "The mushrooms in my calzone were undercooked which made some mouthfuls a little hard to swallow."
• "Stopped off here on the way to Paddington station for a meal. The staff were extremely disorganised and seemed to keep blaming each other for everything."
• "When we arrived we did not feel welcome."
• "The most disrespectful thing was when we asked for a desert and practically were thrown out of the restaurant."

Value for Money

Pros:

• "Great spot for a proper two hour lunch in an area where there's not much to choose from in that category."
• "Had family dinner at this amazing Italian restaurant based in Edgware Road with delicious food with friendly and attentive staff."
• "Great halal Italian food in London."
• "No doubt great pizza, great Italian beer."
• "Lovely staff, absolutely delicious food that leaves you feeling contented and is presented and served beautifully, clean and tidy and smart inside, nice atmosphere."
• "GREAT TASTY FOOD FOR A GREAT PRICE GOOD SERVICE, GREAT STAFF!!"
• "For my birthday they were the best at simulating a celebratory atmosphere and play some great music for our group of 12. And by the way, all of this more than affordable!"

Cons:

• "Total rip off joint."
• "Absolute rip off! £35 a head for set menu which wasn’t an option when we booked."
• "Visited this restaurant a few months ago... This makes me think Zonzo is overpriced and their service charge isn’t worth it."
• "Overall we felt Zonzo was reasonable but not authentic Italian and not value for money."
• "Felt like, for the £22 I paid, they could not have cared less."
• "The food was quite pricey and small."
• "Food ways, overpriced and overrated."