Vapiano Great Portland Street (Oxford Circus) Reviews Summary

Food Quality

Pros:

• "Great Italian taste! Cooking in front of you is satisfying."
• "Food was good but it’s just pasta isn’t it lol but the prices justify it, it’s very fairly priced."
• "When it comes to Italian, this restaurant always comes to my mind! Pretty good quality, decent portion for pasta options."
• "The food was delicious and to standard."
• "The garlic bread was delicious, and the right amount of garlic was used."
• "Most yummy pasta I've ever had in any restaurant!"
• "The food was quite tasty."

Cons:

• "It was disaster! I know vapino concept from several countries (delicious), but yesterday pasta bolognese was super disgusting."
• "The pasta is so basic even when u order it extra creamy it is still dry."
• "The food wasn't too bad, but it was served cold."
• "Food took ages to arrive and when it did was tasteless and all arrived at completely random times so everyone in our party ate alone."
• "The chicken alfredo pasta wasnt so good tbh because it was a bit salty and too eggy."
• "The pasta was chewy and like plastic."
• "The pasta clumped together and wasn’t very tasty."

Service

Pros:

• "Staff are super friendly and joke a lot 😂"
• "Upon entering the establishment, I was greeted by a very kind girl who helped me with the best menu recommendations."
• "The manager Sidali went out of their way to have it all remade and offered complimentary drinks - even though it was our own fault."
• "Our service was amazing due to this nice waiter named Anayet who kept up the fast paced food and lighting up the atmosphere for us even more."
• "Staff was very nice, worked fast and positive."
• "Staff were friendly and helpful when my order took it's time coming from the kitchen."
• "The individual who took my order and prepared my takeaway was incredibly kind and accommodating, making the overall experience warm and welcoming."

Cons:

• "Bathroom was very dirty and staff looked like they really didn’t want to be there…"
• "Poor service! No fresh bread anymore, only if you ask for and for, new customers will never understand how good Vapiano used to be."
• "Unfortunately I wouldn’t not recommend this restaurant, waited nearly an hour for our food."
• "Awful experience with the service."
• "Absolute chaotic service. As you order on the app, nobody is responsible for your table."
• "Very rude service that push us out and make us never come back!"
• "The customer service was awful; some of the employees were standing around chatting, while just the few employees were working."

Atmosphere

Pros:

• "Nice atmosphere."
• "Loved the atmosphere, quiet music, quirky design."
• "Perfect for family and very nice staff that work here and are always happy to help."
• "The place was buzzing with people."
• "The atmosphere is so good too - really social and vibrant, with such comfortable seating."
• "The restaurant maintained a cosy, comfortable atmosphere."
• "Atmosphere was lovely!"

Cons:

• "The music in this restaurant is extremely loud and that awful auto-tuned rap stuff."
• "The atmosphere is nice but super loud."
• "The atmosphere is awful as well. It's like sitting in a cold Pret with a few tables and chairs."
• "This branch is very popular with a younger crowd so apart from waiting the atmosphere can be quite loud what make it a bit tiring if you are looking for a quiet meal."
• "Super loud music, they advertise pizza but you could not order any."
• "Ambience was not as it was before change of concept."
• "The atmosphere of the restaurant is also worth mentioning - it's relaxed and welcoming."

Ordering System

Pros:

• "You no longer queue at the chef stations to get your food, but HAVE to use the app or website."
• "It's also nice that you order on the app!"
• "The process to order food is quite simple, you are able to customise your order to a great extent."
• "I am a fan of Vapiano new system where ots que free and faster."
• "You can order via a QR code or download the App, and simply place the order, enter table number, and pay directly online."
• "You can order through a QR code and also pay on your phone which makes it very easy and it's basically self service!"
• "They got the new system that you can order & pay at the table and they bring your order to you much faster this way."

Cons:

• "Sadly, they are seriously lacking in customer service, relying on QR code type service and completely forgetting about your table and your orders."
• "If I hadn’t sat down and spent 10 mins trying to figure out how to order via the phone, let alone the 15 minutes wait at the door, we would have certainly left."
• "However, I would prefer normal waiter-to table ordering rather than having it on phones since it can cause a bit of faff especially when the app doesn’t work the way you want it to."
• "The way that you order is quite complicated and long."
• "Now you have to use your phone because they want your data, and the reception is bad so good luck trying to order without issues."
• "Unfortunately their online system makes it a dreadful experience to order… It takes too long to go through the multiple pages per meal, and worst of all at the end you can’t pay using apple pay or google pay or even paypal… you have to add a new card to their system."
• "You’ll be asked to use a website to order and pay in advance, and cheekily it automatically adds a tip."