Four Seasons (Queensway) Reviews Summary

Food Quality

Pros:

• "Great authentic food in a nice clean restaurant."
• "The roast duck is delicious, the best I've had in London."
• "Food tasted authentic and portion sizes were big making it great value."
• "The food tasted fantastic. Specially the Duck. Roasted Duck yes run and try it. The best i have tasted."
• "The quality of the food is INCREDIBLE! My God, the dumplings & prawn toast! Not to mention the 3 meats on rice."
• "The food is great. Soy sauce chicken, siu yuk, and roast duck were all wonderful."
• "The Cantonese duck here is famous for a reason. You absolutely have to get it, a must try!"

Cons:

• "The whole duck we ordered was a disaster - dried out, flavourless with very limp skin."
• "The 'fried' rice was just boiled rice and a teaspoon of peas and a little fried egg mixed through, bland as anything."
• "Main complaint from me is they served us raw pork, we had taken a bite then realised."
• "The tofu with seafood hot pot was quite disappointing - the sauce was very watery and tasted just like water too and the tofu was overcooked."
• "The duck meat was quite bland as most of the flavour was derived from the sweet soy sauce that it was drenched in."
• "The sizzling beef was really too sweet, and the beef cut too thick."
• "Food is ok but nothing special."

Service

Pros:

• "Service was good and fast."
• "The service here surpasses the one in Soho, and the staff are exceptionally friendly."
• "Service is fast."
• "The manager & servers are top notched. Efficient and good customer service."
• "Service was more friendly than expected and things moved at a quick pace."
• "Service is polite and prompt."
• "Service is fast, efficient and helpful."

Cons:

• "Waiters were surly when we asked to move table."
• "Aggressive and unstable manager. Other staff were ok but this older lady was threatening, unstable and shouted at my family and children due to us questioning the bill."
• "However, the service is bad."
• "Service in a real mess."
• "Service was terrible, communication was so hard that I had to resort to point at the menu."
• "Service was atrocious. Was given great disdain when I said I wanted a table for 1, including an eye-roll and a menu thrown at a nearby table."
• "Service: staff is rushing us, i dont like when theres alot of empty seats available i am forced to clear the bill immediately and asked to leave just after i done my last bite."

Value

Pros:

• "You get almost the same amount of the juiciest roast duck for less than half the price of other duck dishes!"
• "Great value for $, the quality of the ingredients were well worth it!"
• "I would say the portions here seem a little bit larger than average so while you couldn't say it is cheap, it is good value for money and the quality is as good as any in London."
• "Amazing sized portions for a reasonable price."
• "The best duck meal and it’s £11.20."
• "Prices are reasonable."
• "Just been, actually for the quality of the food the prices are quite reasonable."

Cons:

• "Old furniture. Service charge 12%. Bowl of rice is £4. Chinese tea is £2. Highly overrated."
• "Otherwise it was overpriced."
• "Very pricey place too."
• "This was easily the most overpriced, most disgusting Chinese dish I have ever had."
• "However we were charged £3.20 for a bowl of plain rice, which is ridiculously expensive."
• "Really quite pricey for mediocre quality Chinese food."
• "The food here is also very overpriced, given that it was below expectations."

Ambiance

Pros:

• "This place is very quiet and a bit dated but it is known for the best food in all of China Town."
• "Relatively casual and comfortable."
• "The setup of the restaurant is nice with Chinese theme."
• "The atmosphere is remarkably reminiscent of a Chinese restaurant in Asia itself."
• "The welcoming atmosphere adds to the overall dining experience, making it a place I always look forward to returning to."
• "They've also given the place a lick of paint and the toilets are nicer than before."
• "Very authentic, really tasty Chinese food!"

Cons:

• "It’s a basic venue, quite cramped, quite chaotic."
• "Service can be a little hit and miss but it’s mostly good."
• "All in all, it’s below average for the food - the atmosphere and restaurant is looking very tired and old."
• "Atmosphere - dated and really needs improvement."
• "The atmosphere and restaurant is looking very tired and old."
• "The tables are heavily packed together."
• "The chairs are dirty, the carpet is worn out and the washroom is scary!"