Mandarin Kitchen Reviews Summary

Staff Service

Pros:

• "The staff themselves tried hard, and were mostly cheerful."
• "Friendly staff and excellent food, couldn't ask for more."
• "They could not have been more welcoming - gave me a large table with easy access."
• "The service was brilliant and polite and made us feel very welcome."
• "Our parents were very pleased with the food and service."
• "Friendly staff, nice interiors."
• "Staff very polite and efficient."

Cons:

• "The waiters are rude & entitled."
• "There was one extremely rude member of the staff, young guy."
• "The place was very under staffed and no one really cared about us."
• "Service poor, saw a guy ask 3 times for rice before it came."
• "Little to none service, servers are like robots running on batteries."
• "Service is bad. We were asked to go in and take a seat. No menu was given to us."
• "Service rude to Chinese but 'please' foreigners."

Food Quality

Pros:

• "Top quality ingredients and the most delicious flavours with such big portion sizes too."
• "The fish and seafood dishes are excellent."
• "Lobster Noodle is as good as before."
• "The Lemon Chicken was really good."
• "The food was as authentic as it can get."
• "The famed lobster noodle was seriously mind-blowing."
• "The food was lovely - all very fresh, service was quick and the food looked and tasted amazing."

Cons:

• "Everything was overpriced."
• "This restaurant delivered their dishes at only passable standards for the rather exorbitant prices tagged."
• "Roast duck lacking flavour."
• "The lobster was coated with a thin layer of flour and deep fried before cooking. This caused the meat to be hard and overcooked."
• "Squid and prawn were insanely overcooked. Dry tofu in Monks. Flavourless noodles."
• "The food is HORRIBLE."
• "The food is incredibly bland... the chicken is still raw with a spoiled taste."

Price and Value

Pros:

• "Price pretty cheap - no complaints there."
• "O yes also very fairly priced!"
• "Their food is also amazing, and good value for money."
• "The food quality is outstanding and very reasonably priced."
• "Portions were big but not too much and the price is more than affordable for the quality!"
• "What was very affordable though was the tea. It’s only 90p per person and you can drink as much as you like."
• "The food is the very best Chinese I have ever tasted!...utterly fantastic!"

Cons:

• "Additionally, the food is a little overpriced, especially considering that none of the entrees come with rice, which is an add-on for £4."
• "Truly at 100 per head was not value in my view."
• "Very overpriced and overhyped Lobster Noodle."
• "The food is overpriced, the quality is concerning."
• "Overpriced for what it is."
• "They expect double tipping."
• "The food was small in portion, and more expensive than it should be."

Ambience and Decor

Pros:

• "Quiet space, good for company or individuals."
• "The restaurant is a bit small unfortunately but has a nice atmosphere."
• "The interior is well-decorated and clean, there was a buzzy atmosphere for the Lunar New Year and staff are always efficient."
• "Very nice atmosphere overall."
• "I love the interior of this place along with the exterior."
• "This place has a great atmosphere."
• "Ambience is luxurious and is adequately but not overly lit."

Cons:

• "The restaurant could also do far better in its air conditioning control, ambience and seat comfort."
• "They allow smoking outside and have tables right next to the windows."
• "Somehow, the ambience and temperature setting in the restaurant was also undesirable relative to the weather outside."
• "Cramped and crowded."
• "The toilet is upstairs with NO NAPPY CHANGING station."
• "The last few times we were there the basin in front of toilets where one washes hands did not work too well."
• "Lavatories were clean & smelled good."