Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "Lovely large store. Everything you need. Big selection of TU clothing for all."
• "Lots of undercover parking, easy access."
• "All in one place supermarket with a bonus of good amount of parking space round the clock."
• "Has lots of parking including accessible parking."
• "Has an Argos in store and free parking, handy if you want other things in Newport town centre."
• "The most organised Sainsbury's I think I've ever visited .. clean, they have toilet facilities, and a pharmacy!"
• "Nice clean cafe upstairs with lift."

Cons:

• "The fruit aisle was virtually empty, had to go walk about to find bags."
• "Only get 2 hours parking here so you need to do your shopping quicker then get a fine."
• "Car park & access is far from inviting. Cramped & dark."
• "Shelves are often depleted of certain goods with what is available placed way back on the shelf making it inaccessible for shorter people."
• "We found it very difficult to get out of the car park."
• "The car park seems to be constantly under repair in some way or form and is patrolled only very occasionally."
• "The carpark is horrible, otherwise quite nice."

Customer Service

Pros:

• "Had our breakfast in the restaurant upon arrival to iow, to say we got there at 8am and the staff in a bit of a fluster due to a technical hiccup the staff was 💯 %."
• "Friendly staff, especially Anna who works on the checkout and customer service desk."
• "The staff are always helpful especially Callum & Jenna who a are always amazing helpful."
• "Staff very obliging to help when my son threw his dummy somewhere in the shop."
• "Staff were really good with him."
• "The staff is friendly and helpful and always willing to lend a hand."
• "Staff were great. I was feeling little confused the girl at the tills on the self service. Did everything for me."

Cons:

• "Disgusting customer service."
• "Went into the store to get some food only to be harassed by a worker named Charlie."
• "Really unfriendly staff. I won't be going back and will recommend people go elsewhere."
• "The young guy working at the checkout was quite rude when we tried talking to him whilst serving."
• "Staff rude and unhelpful when you ask them questions."
• "The woman manager is one of the worst people in the world for a job that you basically need really good people communication skills."
• "I was stopped by security because alarm went off he checked my bags and reciet I had no apology and felt very embarrassed."

Pricing and Value

Pros:

• "I was very pleasantly surprised at the varied range of products and brands - and the reasonable prices."
• "While much of the fruit and veg have competitive prices."
• "My local supermarket, better than asda for use by dates."
• "I have to say that my local Sainsbury's has never let me down with their prices and offers!"
• "Prices are reasonable."
• "The meal for £5.50 each was very good and great value as meal's in the cafe always are."
• "Everything you need in one location. To shop at Sainsbury's is a treat with wide aisles and plenty of parking to save one getting wet."