Pearl Liang Reviews Summary

Food Quality

Pros:

• "The food is great, and I feel it is worth the money."
• "The seafood was fabulous. Siu yuk (crispy pork belly) was out of this world."
• "The dimsum were the best I ever tried, with a few original recipes to me (radish & pork)."
• "Food is actually not bad with plenty of flavour."
• "The food was fantastic and quite authentic. Sesame chicken and beef with black bean sauce were brilliant."
• "Everything tastes authentic, great portion sizes, and everything taste great!"
• "The food was delicious, we had a range of dishes from the Hot & Sour soup, Prawn dumplings, Sautéed Prawns and Sweet and Sour Chicken."

Cons:

• "The beef with Szechwan red dried chilli is nowhere close to what it should like."
• "Portion size is tiny and food was plain."
• "The steamed pancake is a bit too dry and thick and felt like those frozen packs you might find in supermarkets."
• "Very disappointing. Pricy but clearly unsavoury dishes."
• "The lobster itself was fine but the cooking itself was lacking."
• "The food was flavorless but there was a lot of seafood and a lot of noodles."
• "The Peking duck meat was ok. The chicken & fish cake was not good. The tofu and crab meat had no taste."

Service

Pros:

• "The service is excellent and the staff are very friendly and welcoming."
• "Service and surroundings excellent and pricing fair for the location."
• "Really good service, attentive and friendly all night."
• "The staff are very friendly and helpful."
• "The servers were super helpful, warm welcoming."
• "The staff were so polite and professional. Very attentive and cared greatly about customer satisfaction."
• "Staff is nice and helpful and fast."

Cons:

• "Poor service. The male ‘manager’ was utterly rude."
• "Customer service was trash. The guy taking our order seemed unhappy we were there."
• "Absolutely awful. The food itself was ok. However, the customer service was awful, the majority of staff were rude and abrupt."
• "However, the service is a BIG let down."
• "Unfortunately the place was let down by its service."
• "Really bad service! We had to get up and look for someone to take our orders after waiting for 20mins."
• "Extremely poor service, waited a long time."

Ambience and Decor

Pros:

• "0 stars are not possible, so it is one, but that may be justified given the nice interior decoration."
• "Food is actually not bad with plenty of flavour. The ambience and decor is that of a much more upscale establishment."
• "Decor has it spot-on with traditionally decorated chinese interiors with an elegantly chic, European edge."
• "The place is elegant and spacious, with lighting that is just right."
• "Modern decor, lovely ambiance, excellent service."
• "A beautiful and classy venue."
• "Lovely interior and interesting menu."

Cons:

• "It looks like more a restaurant where you invite corporate guests rather than your partner, friends and family."
• "Sadly the furniture is now a bit run down and worn out."
• "It gets very very loud inside as well."
• "The restaurant is a bit dark but it has plenty of large tables, they are group and kids friendly."
• "Posh inside on my walk in."
• "Poor lighting so if you're looking to take picture ..."
• "The restaurant itself looks very nice and comfortable in a top location close to Little Venice."

Value for Money

Pros:

• "Service and surroundings excellent and pricing fair for the location."
• "Some of the best dim sum in town and also very good value for the decor and quality of the food."
• "As to be expected in West London, the prices here were higher than Chinatown but so was the ambiance, attentiveness, environment and food."
• "The prices are quite reasonable as well."
• "Prices for central/near central London location also quite reasonable if dinning with a group and sharing the bill."
• "The price was good for the value we had."
• "The food was tasty, well presented and surprisingly affordable."

Cons:

• "If you order adequate food then the cost to eat here is actually pretty expensive."
• "Very small portion of food with the price compare to other Chinese restaurants."
• "And you definitely get overcharged not worth the price at all."
• "The menu is really expensive though."
• "Food is ok, but really bad service, make us wait for more than 30min between dishes."
• "HORRIBLE !!!! DO NOT COME HERE !! so disappointed... ordered pork belly in preserved vegetables which is supposedly one of their signature dishes. The dish costed more than 10 pounds for a measly 5 slices of pork belly ??!?!??! Ridiculous prices !!"
• "Don't order the pork, tasteless and dry. The food is not to die for. I recommend anywhere else for Asian cuisine this is one of those 'you know it looks off' kind of place."