The Koyla Kitchen @ The Thorns Reviews Summary

Staff Service

Pros:

• "The young female server was the redeeming feature, she was lovely and dealt with our complaint very professionally."
• "The staff were brilliant the cocktails were very reasonably priced and went down a treat."
• "Thank you to all the staff. You have done a lovely job making our son's 18th birthday special."
• "The staff were friendly and hospitable, they made sure we were happy + enjoying our meals and were very polite."
• "The team.....Inderjit......Shreya and Boots......we're uber helpful."
• "Lovely staff, friendly chefs, lovely decor, great price! All round 5* xx."
• "The staff are very friendly and attentive and make you feel really welcome."

Cons:

• "Waitress staff were clearing tables before had chance to finish food found it very rude."
• "NO STAFF, VERY BAD SERVICE AND VERY QUIET! Not sure if changed management but really has gone down the hill."
• "We waited a long time for food order to be taken and a long wait on food."
• "At 17 quid it's not cheap. Portion size was tiny, really tiny."
• "Pub was empty though."
• "No atmosphere."
• "Awful experience. Car park is a joke."

Food Quality

Pros:

• "The tandoori mixed grill and the chicken tikka curry. Both were amazing."
• "The food was impeccable it was served piping hot."
• "Service was quick and food was piping hot."
• "Love the carvery and the other food is also great the wraps are full and tasty and the mixed grill - belly busting."
• "The carvery was spot on!"
• "The food is amazing!! The carvery is always spot on but my favourite is chicken tikka. Perfectly done!!"
• "The steak I had was wonderful, the roast tomatoes and mushrooms were good."

Cons:

• "Had hanging chicken and I asked if it was fresh and was told yes but it was dry."
• "Rock hard cauliflower chesse, and broccoli, bought in mash, and roast potatoes were absolutely disgusting."
• "Carvery was absolutely vile, old not freshly carved meat, half the food was Luke warm, hardly any taste apart from tasting reheated, beef literally stunk."
• "I expected a proper pie, not a bowl of the filling with some sort of puffed pastry topper."
• "The lamb was unchewable ☹️."
• "Curry was OK, fish and chips were poor, chips had a funny taste."
• "Not the best carvery in the world. Turkey was dry as a bone."

Atmosphere & Decor

Pros:

• "Nice atmosphere and pleasant surroundings."
• "Lovely restaurant, been here a few times and it is great value for money."
• "Live sport and a great atmosphere with excellent food make it a winner!"
• "Lovely atmosphere and the food was amazing."
• "The food was exceptional."
• "Lovely looking place."
• "Lovely building, been extended and refurbished to a high standard. Great atmosphere."

Cons:

• "Today was our first visit to the Koala Kitchen and we were very impressed... the only downside was the terrible noise of the chairs scraping on the tiled floor."
• "It was a Friday night and by 10pm the place was almost deserted."
• "Atmosphere was ok a bit cold for those sitting near the door."
• "Dirty seats, dirty menus, tables propped up with beer mats, a grotty place like it's exterior with not so nice food to match."

Value for Money

Pros:

• "Prices are great and good variety on the menu."
• "Although there was a problem with a couple of meals they were happy to replace them."
• "Great value. Stuffed full of great food."
• "Their food is absolutely top notch, particularly for the very reasonable prices!"
• "The cost was very reasonable, for two adults and a child the bill was £26.80 which included drinks."
• "The carvery is amazing without costing the Earth, with great portions on meat and a wide selection of veggies which are self serve."
• "Exceptional service and food for a very good price."

Cons:

• "At 17 quid it's not cheap. Portion size was tiny, really tiny."
• "Very overpriced don't get what you pay for and for the same price could have gone to Miller and Carter and had 100% better quality of food."
• "The menu is limited and not particularly great value."
• "6 quid a moctail was an absolute joke."
• "Expensive drinks."
• "The only reason it has a 4 and not a 5 star rating is the prices of some of the food."