Morrisons Reviews Summary

Customer Service

Pros:

• "The guy on the security team was just fantastic."
• "The chap by the tissues who made some suggestions for face-wipes... thank you!"
• "Every single Morrisons team member was friendly, helpful and amazing!"
• "The very lovely lady on the checkout who packed the bags for me... thank you!"
• "Fab cashier staff, and trolley guys."
• "Went to get some balloons only to find that section shut at 6pm but Chris (customer service manager) couldn’t have done more, he took us to the counter blew them up and made them look beautiful..."
• "Had a problem with the create your own cake... Mark the operations manager and Ellen really helped and went above and beyond to help sort the problem..."

Cons:

• "Cafe service very poor, took me 10 minutes to get near the till, people where pushing in and calling out to the staff for service."
• "Been this morning, won’t be shopping there again. Was informed by checkout woman “can’t use that Morrisons card”..."
• "I am happy to follow social distance measures but when the security guard on the door is more concerned with his phone than how many are going in..."
• "The majority of the staff are rude (which lets down the rest of them)."
• "Had a query this morning and some under manager called Stephen looked at me as if he'd stepped in something smelly."
• "The staff are far and few between and unhelpful."
• "So today in Morrisons 5 Lane Ends Bradford, well where do I start NOT a smiling face to start with, very ignorant staff."

Store Layout & Cleanliness

Pros:

• "There is plenty of parking. The disabled parking is located both at the left and the right side of the large covered walkway."
• "They have a cleaning station at the door."
• "Extremely well laid out store, very clear signs posted up making things so much easier to locate.. with a big car park and plenty of parking spaces and lots of disabled parking spots for those who struggle a d the staff are more than happy to help."
• "The store itself is revamped in the now familiar 'Market Street' style with the Butcher, baker etc."

Cons:

• "As usual Morrisons at 5Lane Ends has limited stock on various items."
• "Far too many people in the store, I was constantly anxious."
• "Morrisons has definitely gone down hill in recent years, empty shelves, lack of stock and no floor staff available to help with queries."
• "Many empty shelves where cereal boxes, biscuits, snacks and bottles water should be."
• "It's pretty awful. The shelves, fridges and freezers are half empty."
• "As usual certain products missing from shelves."
• "Busy period at 5 p.m & only 4 on the checkouts."

Product Quality & Pricing

Pros:

• "Morrison's own brand of food is excellent and there clothing is very good value for money."
• "Fabulous variety of products. The salad is what I usually go in for and sometimes a few of the items are not there- but usually a good selection is available."
• "Great cafe with tasty good value food and Morrison's is a good place to buy excellent value plants and bakery goods."

Cons:

• "More Reasons to shop at Morrisons, unless that reason is wanting less expensive products."
• "Most of the fresh fruit and veg is on the turn and only lasts a couple of days .... have recently bought peppers on 2 occasions and they were mouldy within 24hrs..."
• "Offers can be cheap but when reverting to normal prices their very expensive eg turkey legs, offer price £3 then next week £4.62."
• "The prices of Morrisons has increased ridiculously, whilst the quality of the food has gone way down."
• "Just bought a cooked chicken from five lane ends, it was so small it can't have been out of the shell very long!"
• "The prices at the till don't match the prices on the shelves."
• "I only shopped here while they were offering blue light discount. I loathe the place."

Cafe Experience

Pros:

• "Although the food in the cafe is generally pretty good."
• "Good selection, strangely large baby products section but assume this is relevant to the local population."

Cons:

• "Had an all day breakfast. 8 hours later, I'm still feeling yuk! ...Dirty tables...food swimming in grease..."
• "Very dissapointed with the cafe. Ordered food half hr wait. No knives."
• "Called in cafe for breakfast before shopping, said if we wanted hot food it was 30 min wait..short staffed, tables full of dirty plates..."
• "Cafe was very untidy food on floor, order food to be told no sausage so order fish, chips to be told no fish."
• "disappointed lunch in cafe waited 45 mins for jacket potato and then told none left."
• "The cafe is shocking. No kids boxes or sandwiches."
• "Cafe was a disappointment though. Semi automated and very slow service."