Ed's Easy Diner Reviews Summary

Staff and Service

Pros:

• "The staff are always super friendly and lovely to be around, and the food and milkshakes are always amazing."
• "The staff are friendly and efficient."
• "The service is quick, staff all so nice and eager to help without annoyingly overdoing it."
• "Lovely place, great food, lovely helpful staff. Went above and beyond to help us, my daughter has fatal food allergies and the manager helped us every step of the way, even served us our meal."
• "The service was excellent, attentive and the staff happy to help."
• "Staff attentive and very helpful."
• "The staff were extremely efficient and polite, seating is and serving us within a few minutes."

Cons:

• "Terrible service! Waiting too long to be seated, then left waiting."
• "Service was poor. Ordered chicken and it was so hard it was tough to break apart from the burger."
• "The female member of management team, though, was rude to our table."
• "The service was slow from the start, and when our food did arrive a couple of items were forgotten."
• "Staff didn't seem like they cared."
• "Unfortunately the staff just aren’t interested in serving customers. No one is paying attention."
• "Once seated the waitress seemed moody and unenthusiastic."

Food Quality

Pros:

• "Great burgers, milkshakes and hotdogs."
• "Really enjoyed the puddings and milkshakes. Only grown-ups can have pudding for lunch!"
• "However, the chicken tenders were very tasty and would order again."
• "The portion sizes are plentiful and the food is tasty."
• "Really kind and helpful staff great accessibility for wheelchair food well prepared and tasty."
• "The food was delicious."
• "We had the hod dog and the burger. They were a true delight and come with a good selection of sides such as crispy fries, salad, and onion rings."

Cons:

• "The mac 'n' cheese was more like dough than pasta, and tasted absolutely awful."
• "Poor service, mediocre food and disgusting milkshake."
• "The buns were stale and the burgers were incredibly wet, absolutely dripping with some strange fluid."
• "The food was not great."
• "The food was rubbish and overpriced."
• "The food was average and the prices were high."
• "The food was flavourless and overpriced."

Atmosphere and Decor

Pros:

• "Nice american diner themed restaurant serving classics like burgers, hot dogs, wings, chicken&waffles, milkshakes, pancakes and fried breakfasts."
• "Lovely interior, my daughter loved the vibe, apparently."
• "The restaurant is absolutely gorgeous. Neon lights and checkered floor give an authentic 50's aesthetic."
• "Nice place to relax and unwind."
• "Overall the atmosphere and decoration did a good job of capturing what TV and movies portray as the classic American diner."
• "Definitely a nice place to grab a bite after a long stroll around the Grand Arcade. Very nice Retro, 60s diner vibes."
• "Fantastic food in brilliant nostalgic surroundings of the 1950's America."

Cons:

• "The rather maze like route to the confoundingly narrow toilets."
• "Both toilets were absolutely disgusting."
• "Only two out of four toilets working."
• "The toilets were also very wet and a bit smelly."
• "Our table was sticky too."
• "It didn't smell like food at all."
• "Wont be going back... took my youngest to the toilet and was greeted by blocked and smelly loo with tiny flies all over it."

Value for Money

Pros:

• "Very affordable too as drinks are refillable, including tea and coffee."
• "Good food all reasonably priced. Clean, tidy and friendly staff."
• "The kids menu is incredibly cheap and good value. £3.99 for a burger, side and drink."
• "Breakfast is very good and very reasonably priced."
• "I used the TasteCard to get 50% off the main."

Cons:

• "The burger i got was a typical kebab van burger (lamb tasting) which you could get for 3.00...this cost 12.99 for the meal."
• "Overpriced. Brought burger, fries and onion rings. All of it was either average or good, however, not good for the price they asking."
• "£12 for a burger that probably cost about £1 to make, side dish was 4 onion rings, waited 25 minutes for food and it wasn't even busy, waste of time and money!!"
• "The food is very expensive and doesn't worth the money."
• "The food is also definitely over priced considering their small portions."
• "£48 for two small burgers with sides, absolute rip off."
• "The milkshake cups come half full which seems like a waste of money given that they were pretty expensive."