B&Q Croydon Reviews Summary

Customer Service

Pros:

• "A very considerate and kind staff member helped me load tiles onto the flatbed trolley and unload them in the car as I was on my own."
• "The customer service from the gentleman in the paint department was extremely good."
• "Staff had good comms. Then No quibble refund and all the staff including security were unbelievably polite and friendly."
• "The Street Orchestra of London played a flash mob in this B&Q and all the staff (and customers) were extremely welcoming and appreciative."
• "Came to B&q in Croydon click and collect forgot my phone. Young lady with blond hair was extremely helpful."
• "Frank at click and collect desk was very helpful and helped to pick the order and take it outside, even though he was very busy and in demand."
• "One particular young staff member (Selena), she was GREAT. She was helpful and always had a smile."

Cons:

• "The worse customer service I’ve ever seen."
• "Worst b&q store ever. You can't find staff and once you find then they are most unhelpful of any other store I have come across in the UK."
• "Customer service at click and collect was shocking."
• "Every-time I come in here the staff are unbelievably lazy, no one seems to know anything nor do they want to help."
• "9 out of 10 staff have no basic DIY knowledge, and are incredibly unhelpful with atrocious attitudes."
• "Very poor customer service. Long massive queue, only 3 tills open."
• "The amount of utterly useless staff is truly astounding."

Store Layout and Stock

Pros:

• "This is the store you can find almost everything you need under one roof."
• "Always seems to have the biggest stock base of any local B&Q store."
• "Great layout of stock. I saw a nice bathroom suite I am going to buy."
• "Massive store with loads of selection."
• "A large B&Q with a very extensive range of goods."
• "Garden and landscape section is massive compared to others."
• "Nice big store with ample choice and competitive prices."

Cons:

• "The whole store made me go to IKEA to get my shelves etc. instead."
• "Most of the items I went for were out of stock, or simply weren't stocked."
• "Their stocks and selection are always low in store, need to restock shelves."
• "Such a poor layout, I literally only came in for a pack of screws, but it took 20 minutes to find them as there’s no signs for anything and they’re not in the most logical place either."
• "Did not see any garden ornaments for sale such as figurines or statues."
• "I find this B&Q store confusing; it has so much and so little."
• "Most of the items missing."

Parking and Accessibility

Pros:

• "A nice large parking lot that can be busy because of the location and a pain to manoeuvre because of all the bollards."
• "Parking and location is very convenient."
• "Parking is never a problem at B & Q."
• "Good because it is easily accessed by car and tram (Ampere Way)."
• "Plenty of parking and a wood cutting service."

Cons:

• "The CROYDON store seriously needs to find a solution for the car park exit."
• "They have installed a chicane made of very solid and big metal bollards which you have to manoeuvre found to get into the car park."
• "The car park is a real problem for this place, one time we spent 30 mi idea trying to get out."
• "The car park is poorly designed."
• "I have been using this store for a long time and it seems to be getting worse... it took me an hour just to exit the car park due to the amount of traffic building up inside the stores car park..."