Wildwood Reviews Summary

Service

Pros:

• "Staff, Service and Food were exceptional."
• "Grateful of the warm welcome from staff and quick service."
• "The staff were both friendly, welcoming and efficient."
• "Staff were very friendly and chatty."
• "Fast and friendly service."
• "Very friendly and welcoming service."
• "The service was really prompt and friendly."

Cons:

• "Staff was very slow and food was well below average."
• "The service was shocking with just the one waitress one shift."
• "Service inattentive and staff seemed tired and lacklustre."
• "World's worst customer services."
• "We then ordered our food with a very unenthusiastic server."
• "Horrendous service, had to go & ask to take a drinks orders."
• "The service felt very unprofessional with the servers being very inattentive and unfriendly."

Food Quality

Pros:

• "You must visit this lovely restaurant, excellent food, absolute delicious."
• "The set priced lunch time menu offers great value."
• "The food was amazing."
• "The food is nice. Pizza is crispy, the hoi sun duck flavor sounds odd, but it actually works."
• "We had the Tagliatelle alla norma and Crab spaghetti (extra special special menu) and they were DELICIOIUS."
• "Fantastic pizza, served super quickly as requested and amazing and bubbly Waitress Laura."
• "The food is always great."

Cons:

• "Food was not great, garlic bread very average."
• "The kids all left their pizzas which had barely any toppings and overly doughy bases."
• "Pizza served is too chewy.... probably because they use too much semolina in dough."
• "We had pasta dishes which were unfortunately very bland."
• "Both me and my partner's food was bland and watery and didn't fill us up at all."
• "Let’s start with risotto, unfortunately felt blend, no flavour what so ever."
• "The food was mediocre, examples being the salad which was wilted and brown."

Ambiance & Decor

Pros:

• "The interior is really lovely and is decorated very nicely."
• "Dining room was nice, situated on bridge street just near the cam."
• "Eating at the Wildwood was a very enjoyable experience for all of us."
• "Stylish modern restaurant chain serving European and international favourites."
• "The restaurant doesn't look as good from the outside, but the decoration inside is indeed elegant and cozy."
• "It was nice sitting outside - the little courtyard area at the back is very secluded."
• "The seatings are comfortable and the ambience is welcoming."

Cons:

• "The atmosphere was quite loud and busy with loud pop music in the background, which in my opinion didn't fit with the elegant style of the restaurant."
• "Not sure there are many tables that would offer an 'intimate' dining experience."
• "Why on earth have tables outside if nobody ever comes here? I swear I waited 45 min to be able to order."
• "Was seated at the back of the restaurant, decor was nice."
• "Ripped carpet, dirty seats even the tape sticking the carpet together had faded."
• "The whole restaurant was tired and grubby and needs some love and attention."
• "Seating also felt quite cramped as was sat in quite a thin corridor but overall was okay."

Management & Staff Conduct

Pros:

• "The service has been nothing short of above and beyond with the staff asking you if anything is wrong and happily sorting any problem out."
• "The manager was extremely apologetic."
• "Had an absolutely amazing time here."
• "Food was lovely and there was abit of a hiccup with one of the meals so they gave this free of charge."
• "The staff was very friendly and attentive."
• "I must commend the staff who went above and beyond to help my husband and I today."
• "The staff who served us were very friendly and welcoming and we enjoyed a good chat with the manager."

Cons:

• "If she was the manager (blonde curly hair, dressed in black/white shirt) she needs to talk to her members of staff not in ear shot of the customers- not very professional."
• "Yet turned away after member of staff asked the manager if they would take any more customers!"
• "The manager refused to give us a table because we didn't have the NHS app."
• "The manager complied with our request to move inside but failed to acknowledge or apologise for not dealing with (completely ignoring) this group that quite frankly ruined the whole experience."
• "A nice restaurant, ok food spoilt by a Manager without manners willing to tell a young waitress to do the jobs he rather wouldn't."
• "The staff were really abrupt and really didn't make an effort."
• "The manager apologies, and gave us a decent discount on the overall order."