Zizzi - Cambridge, Regent Street Reviews Summary

Customer Service

Pros:

• "The manager and waitress were lovely and I wouldn't have made a point to write such a negative review had the chefs not been so vile."
• "Customer service is their priority and all with big smiles on their faces!"
• "The waiting staff are really friendly, professional, and they took excellent care of us, including the manager."
• "Had a lovely meal today with my partner in zizi, we had the best waitress her name is keeley, she was so lovely and definitely made our experience at the restaurant so much better, would highly recommend going if keeley is your waitress:)"
• "The staff were very helpful at catering for allergies."
• "The staff was extremely friendly and did a great job not just with us, but with all the tables around us."
• "The staff were attentive and friendly."

Cons:

• "The worst customer service you can imagine on earth! Let alone Cambridge."
• "Once asking for Illora the manager, she turns out to also have no interest in you, and acts like you just invaded her house giving you a disgusted look like a piece of dirt."
• "No apologies, no courtesy, no further explanation for the 10 empty tables with menus laid out on them. Trash attitude."
• "Very disappointing experience. Booked a few days earlier as wanted to guarantee a table. Turn up for our reservation to find they have run out of pizza and garlic bread!!"
• "Not enough staff, rude manager made us wait in the middle of the restaurant."
• "The customer service was awful. One hall staff was really rude, expressing frustration apparently whatever we request."
• "Service was very slow, even though the place was almost empty."

Food Quality

Pros:

• "6 layered lasagne was so nice!"
• "Best pasta ever tasted...hummm...n d tiramisu was so soft n tastyyyy."
• "The food was very tasty and, although the pizza I wanted was unavailable, I enjoyed the rainbow lasagne, and my family enjoyed their calzone, rustica campagna and King prawn linguine."
• "We loved garlic bread which was zizzi’s special and rustica pizza."
• "Good food. Best pizza I have had in a while."
• "The food is delicious and the staff is attentive and friendly, making the dining experience exceptional."
• "The food was great."

Cons:

• "However this place is filthy. Glasses, cups, jugs all looked disgusting."
• "Funny enough, one of our pasta meals tasted like there is curry in it…!!"
• "starters and deserts was fine but the mains was not that good with 2 risottos really uncooked in a ''soup'' of pesto Sause was bad and we couldn't finish it."
• "The meatballs were not meatballs at all."
• "Tiramisu was over soaked and mushy."
• "DO NOT get pasta, it usually inedible or undercooked."
• "Food awful, service so bad, one guy literally ignored us and didn’t even have the courtesy to come and ask us if we have ordered or not."

Atmosphere & Cleanliness

Pros:

• "The vibes of this place was amazing."
• "This place has an amazing vibe with a cozy atmosphere that sets the mood just right."
• "One of the best views in Cambridge looking across Parker's Piece."
• "A relaxed, casual atmosphere with range of tables in the rear that come with a prime view down onto the park makes this a nice venue to eat."
• "Very nice ambience and location."
• "Perfect place with friends and having a drink with some quality time."
• "Restaurant has great decor and is spacious."

Cons:

• "There were also tiny flies all over our seating area, with them constantly getting in your face and food."
• "The toilets are in a disgusting state too."
• "The restaurant was virtually empty and had little atmosphere."
• "The toilets were nasty, ok you can blame your customers for that but a check every hour or so (by the manager?) would do wonders to avoid urine being spread all over the restaurant floor!"
• "There were little flies buzzing all around the restaurant and crawling all over the table."
• "The restaurant was cold. No tea (or any hot drinks) could be served because the coffee machine was broken."
• "The restaurant is beginning to look a bit run down now."

Management & Staff

Pros:

• "The manager went above and beyond to help us."
• "The young girl who served us was lovely! 16 years old! And had better customer service than most twice her age!"
• "The reason I am taking the time to review is to praise the exceptional service by both Alina and Nikola."
• "I really appreciated how they still made my dining experience special and took the time to look after us and all the other patrons."
• "The staff were incredible, a real credit to zizzi."
• "A special thanks certainly goes to Karolina who decorated the room for the event in an impeccable way and managed the children throughout the event."
• "Staff friendly and helpful."

Cons:

• "*Management need to manage this restaurant a lot better."
• "The manager and staff who were there last night should be sacked and a complete overhaul in the training process should be undertaken."
• "The way she talked to one of her young male colleagues was horrifying for a manager, telling him to ‘hurry up’ and ‘get on with it’."
• "No acoustic thought to design as even with covid safe spaced tables and less than half occupied, it was very noisy."
• "The 'boss' of the restaurant was very disrespectful with us, and abused of us, because we are tourists, and he made us pay a significant tax."
• "The service was the most disgusting service we have ever received in a restaurant and the quality of staff was pathetic to say the least."
• "The staff seemed under trained and one did not speak English well which made the issues we faced even more difficult."

Value & Pricing

Pros:

• "House red wasn't cheap, but it was also decent."
• "The pizzas were good and the prices are reasonable."
• "It's a good option for Italian food at affordable prices."
• "Prices were fair."
• "The food was delicious with big servings."
• "The garlic bread (especially the one with mozzarella cheese) and pizza 🤤, that's what you want."
• "The cocktails are great too."

Cons:

• "Food is very expensive with most dishes being between £16-£20."
• "The whole experience was average but it was way way overpriced for what you get."
• "Bill comes for £245, and has the cheek to include an 'optional' £22 tip."
• "The portions are very mediocre for the price. One of the dishes was served stone cold austin!"
• "Their 'Skinny Pizza' was quite a bit of a let-down though that almost feels like a rip-off: the 'skinny' essentially just refers to the size of the pizza (~ a third of a standard), while the price is only marginally below the full ones."
• "General quality of the pizzas was poor, very much lacking in ingredients especially for how overpriced they were."
• "The 'Casareccia Della Casa', which advises 'Roasted chicken breast, oven-baked with prosciutto and spinach.........', came with only 2 x 10p sized pieces of chicken."