Kwik Fit Plus - London - Colindale Reviews Summary

Customer Service

Pros:

• "Truly thankful for the team and cannot recommend them enough."
• "They were all friendly and courteous, despite being very busy (it was friday afternoon) and I appreciated their professionalism."
• "I would like to thank Binesh Karia who stayed in contact with me whilst my car was undergoing a Full service and Mot."
• "Riaz and his team just gave another outstanding service, which was reliable, professional, welcoming and fair."
• "I had an amazing experience in changing two front tyres at kwikfit Colindale, Cim the supervisor was really helpful, professional and provided great customer service."
• "The service was brilliant and professional throughout."
• "A member of staff helped me park in a tight space as soon as I arrived."

Cons:

• "Honestly, I've known this branch for years, and it's gone downhill."
• "A bad experience. I booked my MOT with them in advance for today at 11am. They called me at 8:42am and said they can't do it because their staff was sick today."
• "Absolutely the most unprofessional service I’ve ever encountered. On arrival there’s no system or clarity on what you should do."
• "If it were possible to give no star, Kwik Fit Colindale deserves no star at all."
• "Never done the wheel alignment and breaks check, when I asked him you didn’t do the wheel alignment, he said no I checked it, which he never done them."
• "I don’t think they done the wheel balancing properly, as the guy looks like he doesn’t care."
• "This is one of those on trustworthy places where they try and rip you off and get as much money out of you as possible."

Facilities & Environment

Pros:

• "Lots of eating places around as it's off the main road, yet peaceful and quiet."
• "The shop is very clean and organised."
• "Good facilities while I waited including restrooms and seating area."
• "Nice and airy; exceptionally clean, and a shiny floor."
• "The place was immaculate and looked fresh."

Cons:

• "Absolute shambles and a disgrace to be called a professional place. Lazy and unskilled staff."
• "I was a bit annoyed that when I got in my vehicle the seat was all the way back for no reason."
• "I had a puncture that it was easily fix inside the 3/4 of the tyre on a almost brand new tyre but instead I was forced to buy an almost £200 one as they refused to fixed!!!"

Professionalism & Expertise

Pros:

• "I started visiting this place last year when my former garage could not change my shock absorbers. Since then, I am amazed at their level of professionalism."
• "The Staff are honest and friendly and do not try to convince me to have unnecessary work done to my car."
• "Excellent service from the front office staff to the back end. Polite, and professional."
• "Very professional, and thoroughly checked my car."
• "Best customer service from Riaz and B. Very swift diagnosis and outstanding skill and experience."
• "Exceptional work carried out by the centre manager Riaz Khan. The customer service and professionalism provided goes above and beyond what is expected from your local garage."
• "Josh and Stefan were absolutely amazing and brilliant."

Cons:

• "Not too sure about the business practice of this Kwik Fit Centre."
• "I am not too sure about the honesty and business practice of this Kwik Fit Centre."
• "I'm not sure if these guys are ever called professionals."
• "I wouldn’t trust them to clean my windscreen let alone change a tyre. Never going back."
• "Poor quality services, I made an appointment and arrived 15 minutes before, after I left the car they told me to come back in an hour and after the hour had passed when I came to pick up my car they hadn't even started to fix it."
• "Online booking for tyre fitting an utter shambles!"
• "Avoid this branch at all costs! A collection of Rude staff who will happily lie about the details as to why a car failed an MOT to up sell you extra (premium priced) tyres that you don't need!"

Efficiency & Timeliness

Pros:

• "I was pleased to have my car fixed without waiting for too long."
• "Very rapid and professional, clean garage and well spoken team!"
• "I had been dealing with the same issue with my car for months and took the opportunity to go in as I was passing by. They got someone to help me instantly and were extremely efficient with resolving the issue."
• "The whole process was done swiftly and to a high standard."
• "I had a huge “wow” experience which is worth mentioning and sharing."
• "Sohail and riaz,did a great job on my vehicle refilling the AIR CONDITIONING, and health checked the vehicle. They were quick I just had to walk around Asda and within 90 minutes my vehicle was ready for collection."
• "I went in for a AC test and refill. Riaz and his team were aware of my urgency and time constraint and worked fast to get the job done quickly."

Cons:

• "I was there for hours, frustrated watching nothing happen to the point i either wanted to get stuck in and help or just leave."
• "I had to wait nearly an hour to collect my vehicle even tho it has finished but again it was only one person serving in the reception area."
• "Appointment was delayed and took too long."
• "I was slightly disappointed, as I have purchased 4 new tyres online including the fitting. when I turned up for my appointment after three weeks, I found out that the tyre model that I have purchased online was not in stock and they are going to fit a similar model without even telling me."
• "Had such a bad service. I booked tyres,service and mot all together... But they did mot first and failed it then pass it."